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thutolelake T

1 reviews | Active since Feb 2017

05 Jul 2022, 12:16

Bad service again from The unlimited

I have a policy with the unlimited ,on Thursday the 30th of June 2022 I logged a claim for a tire and I was told that I should go to my nearest fitment center to process the claim .We took pictures of the tires and we a quotation was sent together with the pictures of the tires , till to dat I have not received any acknowledgment of my claim , I have been calling in and I was told that there is a turnaround time of 24 - 48 hours .I called in again today and i was advised that there aren't any records of my claim .I am completely dissatisfied with the service that I always receive from The Unlimited this is a clear sign that they do not value their clients nor their lives or wellbeing as at the moment I am travelling with a spare tire and if anything happens to it I am gonna be in trouble again .

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Replies (2)
The Unlimited
The Unlimited's reply05 Jul 2022, 14:41
Official
Good afternoon Thuto,



Your review has brought us to our knees. We’ve taken note of everything you wrote and we’re not going to make excuses as we understand how unpleasant it is to be in such a difficult situation. Our aim is to deliver unrivalled service so we’re genuinely sorry that we may not have matched up to our promises. Please note that we’ve received all your documents and we’re currently finalising your claim. You can expect feedback within 24 working hours.
The Unlimited
The Unlimited's reply06 Jul 2022, 14:14
Official
Hey Thuto,



We trust that you’ve having an unbelievable Tuesday! We’re ever so grateful that you’ve been patient with us during this process. We’ve received word from our team that your claim has been authorised this has been communicated with you. You may head to your nearest fitment centre and repair your damaged tyre. Stay safe on the roads!