vV
vddlamini V

1 reviews | Active since Feb 2017

25 Jul 2024, 07:41

BAD SERVICE

I took a dent and scratches with TheUnlimited on the 15 July 2024 and after taking the delivery I was told that I will get an email containing my policy schedule and I never got it and I called them on the 17 July to query about the policy schedule and still I didn’t get it but when I ask for the panel shop list that they working with I got the list via email. On the 22 July I cancelled my policy because I don’t know what I bought and I was told I will get the cancellation letter and I made several calls on the 22 July requesting a cancellation letter and still I did not get it but the gentlemen that helped me assured me that I will get it, on the 24 July I called again and spoke to the very same guy that assured me that the policy has been cancelled he told me that he will send it and nothing still. Today is the 25July still haven’t received any document from The Unlimited. I will never recommend The Unlimited to anyone and I regret giving them my friends and family contacts for them to be sold a *** inside a maize meal bag.

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Replies (1)
The Unlimited
The Unlimited's reply25 Jul 2024, 09:13
Official
Hi Vusi.

Thank you for your feedback - it will help us to do better. We're sorry to hear that you were not assisted with your request and we have corrected our mistake by emailing you the proof of cancellation. We have also processed your refund and payment will reflect in your account in 24 - 48 hours.