AM
Avish M
1 reviews | Active since Feb 2013
24 Jan 2022, 14:46
Bad Service
Good Day, I have a policy with the unlimited for a while now and I had put through a claim last year October already and I had no feedback since. I keep calling and asking for a manager to call me for the status on this repair and I have received no call thus far. I had to go and get a quote etc for the damages and sent all the information. I have recommended so many people to this company and notified them all that they should can all their policies.
Helpful (0)
Replies (2)0
Replies (2)
The Unlimited's replyOfficial
24 Jan 2022, 18:10Hi Avish,
It’s heartbreaking for us to read through your review. We admit that we should’ve devoted more of our attention to you as you deserve to feel supported during the claims process. We’re ashamed to say that we’ve dropped the ball and we’re incredibly sorry for the delays you’ve experienced. As discussed with our team member, your claim has been escalated to our assessors and is currently under review. You’ll receive feedback regarding the outcome before 10:00AM tomorrow morning.
It’s heartbreaking for us to read through your review. We admit that we should’ve devoted more of our attention to you as you deserve to feel supported during the claims process. We’re ashamed to say that we’ve dropped the ball and we’re incredibly sorry for the delays you’ve experienced. As discussed with our team member, your claim has been escalated to our assessors and is currently under review. You’ll receive feedback regarding the outcome before 10:00AM tomorrow morning.
The Unlimited's reply24 Jan 2022, 18:10
Official
Hi Avish,
It’s heartbreaking for us to read through your review. We admit that we should’ve devoted more of our attention to you as you deserve to feel supported during the claims process. We’re ashamed to say that we’ve dropped the ball and we’re incredibly sorry for the delays you’ve experienced. As discussed with our team member, your claim has been escalated to our assessors and is currently under review. You’ll receive feedback regarding the outcome before 10:00AM tomorrow morning.
It’s heartbreaking for us to read through your review. We admit that we should’ve devoted more of our attention to you as you deserve to feel supported during the claims process. We’re ashamed to say that we’ve dropped the ball and we’re incredibly sorry for the delays you’ve experienced. As discussed with our team member, your claim has been escalated to our assessors and is currently under review. You’ll receive feedback regarding the outcome before 10:00AM tomorrow morning.
The Unlimited's replyOfficial
25 Jan 2022, 14:08Hi Avish,
Thank you for your time on the phone earlier today. We hope that you were pleased to hear that your claim has been authorised and you may proceed with repairing the damages on your vehicle. We're truly sorry once again that you had to endure such a long wait. You have our word that we'll provide you with better service the next time you claim.
The Unlimited's reply25 Jan 2022, 14:08
Official
Hi Avish,
Thank you for your time on the phone earlier today. We hope that you were pleased to hear that your claim has been authorised and you may proceed with repairing the damages on your vehicle. We're truly sorry once again that you had to endure such a long wait. You have our word that we'll provide you with better service the next time you claim.