CN
Carol N
1 reviews | Active since Apr 2017
15 Feb 2021, 08:36
Bad Service
It's with a heavy heart that I have to write a second review to get assistance from the unlimited. My uncle passed away in November and till to date this entire claim process has become tiresome. My mother is a pensioner and the up and downs she has had to make to Limpopo are ridiculous. All we ask is that the claim be processed. The policy number is APM*** we have sent everything that you requested. I have sent numerous e-mails to Thobani Nzuza and he never returns the e-mails back. This is exhausting and I have told my mother to cancel her existing policies with you.
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Replies (1)0
Replies (1)The Unlimited's replyOfficial
15 Feb 2021, 19:14Hi Carol,
Please accept our sincere condolences on the passing away of your uncle and we understand it`s not easy losing someone close to you. We appreciate you taking our call today and allowing us to assist you with regards to your claim. As communicated, we have received the requested documents and we've sent it to the underwriters for an urgent assessment and we`ll provide you with feedback within the next 24-48 business hours. We truly apologize for the experience you've had with us.
Please accept our sincere condolences on the passing away of your uncle and we understand it`s not easy losing someone close to you. We appreciate you taking our call today and allowing us to assist you with regards to your claim. As communicated, we have received the requested documents and we've sent it to the underwriters for an urgent assessment and we`ll provide you with feedback within the next 24-48 business hours. We truly apologize for the experience you've had with us.
The Unlimited's reply15 Feb 2021, 19:14
Official
Hi Carol,
Please accept our sincere condolences on the passing away of your uncle and we understand it`s not easy losing someone close to you. We appreciate you taking our call today and allowing us to assist you with regards to your claim. As communicated, we have received the requested documents and we've sent it to the underwriters for an urgent assessment and we`ll provide you with feedback within the next 24-48 business hours. We truly apologize for the experience you've had with us.
Please accept our sincere condolences on the passing away of your uncle and we understand it`s not easy losing someone close to you. We appreciate you taking our call today and allowing us to assist you with regards to your claim. As communicated, we have received the requested documents and we've sent it to the underwriters for an urgent assessment and we`ll provide you with feedback within the next 24-48 business hours. We truly apologize for the experience you've had with us.
