NR
Nteboheng R
1 reviews | Active since Dec 2020
30 May 2024, 15:23
Bad service
I had a bad experience today with Unlimited consultant, I have spend more 10 minutes on hold using my own airtime, the reason of my call I was enquiring on how to change existing plan I have with Unlimited, the consultant advise that she is still checking my details while I am on hold she transfer to unity health for no reason and now I had to be transferred back to repeat the same story and I end deplete my airtime without any assistance, and I don't know who will refund the airtime I lost for nothing. Policy number EMC***
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Replies (2)
The Unlimited's replyOfficial
30 May 2024, 16:12Hi Nteboheng, we're so sorry that you did not have a good experience and we take pride in treating our customers like family. We're currently investigating the matter further and will provide you with feedback within the next 24 hours.
The Unlimited's reply30 May 2024, 16:12
Official
Hi Nteboheng, we're so sorry that you did not have a good experience and we take pride in treating our customers like family. We're currently investigating the matter further and will provide you with feedback within the next 24 hours.
The Unlimited's replyOfficial
31 May 2024, 09:22Hi Nteboheng, we do apologise for any inconvenience this has caused. This is certainly not how we do business, as we don't tolerate this kind of behaviour from our agents.
Thank you for bringing this to our attention - It's customers like you that help us to do better every day. If you require any assistance, don't hesitate to contact us on ***.
The Unlimited's reply31 May 2024, 09:22
Official
Hi Nteboheng, we do apologise for any inconvenience this has caused. This is certainly not how we do business, as we don't tolerate this kind of behaviour from our agents.
Thank you for bringing this to our attention - It's customers like you that help us to do better every day. If you require any assistance, don't hesitate to contact us on ***.