Bad Service

I give them a zero rating because: 1. I took two polices with them of R112 and R100. The Unlimited promissed to give me Airtime of the same value. After debiting the account they usually load my sim card with R112 and they send the sms to notify me. When I check the balance I didn't see the airtime. The contract says when I load airtime I will get free airtime of the same amount but it does not happened. When I complain nothing happens and they make feel as if I am a ***** or a *****. Today I received a message that R112 of which it was not true. I complained. After I loaded R100 airtime I through the bank and I did not get the free airtime. Here are proves.

1. Purchase Time: 15:37 Absa: CHEQ3195, Pur, 19/12/20 SETTLEMENT/C - AIRTIME DEBIT, CELL C: ***, R-100.00.

2. Message from The Unlimited. Time: 15:38

THE UNLIMITED: You have loaded your SIM Card with R100.00, and got an extra R100.00 for FREE... WOW! Download The Unlimited App to buy DOUBLE DATA. Queries? 135.

I did not get the free airtime.

3. Right now as I am writing this message the time is 21:26 and I have not received the free airtime and I have not used the airtime. Even data did not use that airtime. I don't use airtime for data and when I complain they say the airtime has been use up as data which is not true. I wonder how many people are getting this bad service.