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Ann M
1 reviews | Active since Mar 2009
02 Sept 2020, 09:13
Bad service!!
We submitted a claim for tyres on 21 August 2020 after we were provided with all the requirements. It was confirmed the outcome of the claim will be provided within 24 - 48 hrs. After waiting for days we called to follow up, firstly you are put on hold and the call is hung up after you are on hold for over 5 minutes. After spending lots of money on over 6 calls, we have mailed to the company and only yesterday, a new requirement list was provided. Can The Unlimited confirm if this is a valid company that cares for their clients as it does not look like it at this point.
Helpful (0)
Replies (6)0
Replies (6)
The Unlimited's replyOfficial
02 Sept 2020, 13:22Hi Ann, We're truly sorry to hear about the difficulty that you’ve experienced with your claim. We would like the opportunity to investigate this matter. Our claims department will contact you today and assist you.
The Unlimited's reply02 Sept 2020, 13:22
Official
Hi Ann, We're truly sorry to hear about the difficulty that you’ve experienced with your claim. We would like the opportunity to investigate this matter. Our claims department will contact you today and assist you.
The Unlimited's replyOfficial
02 Sept 2020, 18:44Hi Ann, Thank you for taking our call today and for giving us the opportunity to assist you with your claim.
The Unlimited's reply02 Sept 2020, 18:44
Official
Hi Ann, Thank you for taking our call today and for giving us the opportunity to assist you with your claim.
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Ann M's updateReviewer Update
02 Sept 2020, 22:43I received a call from Melody earlier today. She confirmed that she will liaise with the claim assessor and call me back I still have not received a call back. This is the worst service I have ever received from a company. It's almost 2 weeks since the claim was submitted and we are still nowhere??? Truth is, i still feel that I have not been assisted!!
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Ann M's update02 Sept 2020, 22:43
Reviewer Update
I received a call from Melody earlier today. She confirmed that she will liaise with the claim assessor and call me back I still have not received a call back. This is the worst service I have ever received from a company. It's almost 2 weeks since the claim was submitted and we are still nowhere??? Truth is, i still feel that I have not been assisted!!
The Unlimited's replyOfficial
03 Sept 2020, 09:07Hi Ann, Thank you so much for bringing this to our attention. Please accept our apologies for the service that you've received as this is definitely not the way customers should be treated. Our claims department will contact you today.
The Unlimited's reply03 Sept 2020, 09:07
Official
Hi Ann, Thank you so much for bringing this to our attention. Please accept our apologies for the service that you've received as this is definitely not the way customers should be treated. Our claims department will contact you today.
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Ann M's updateReviewer Update
03 Sept 2020, 10:38Kerwin Padayachee sent an e-mail to Tiger Wheels requesting for more pictures of the tyres and he alleges that he could not get a hold of me yesterday? Tiger Wheels e-mailed the required pictures as specified on Unlimited's e-mail of 21 August 2020. The pictures were sent by Tiger Wheels on 21 and again on 27 August 2020. What kind of games is The Unlimited playing?? It seems like The Unlimited is quite LIMITED when it comes to rendering service to their clients!!
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Ann M's update03 Sept 2020, 10:38
Reviewer Update
Kerwin Padayachee sent an e-mail to Tiger Wheels requesting for more pictures of the tyres and he alleges that he could not get a hold of me yesterday? Tiger Wheels e-mailed the required pictures as specified on Unlimited's e-mail of 21 August 2020. The pictures were sent by Tiger Wheels on 21 and again on 27 August 2020. What kind of games is The Unlimited playing?? It seems like The Unlimited is quite LIMITED when it comes to rendering service to their clients!!
The Unlimited's replyOfficial
03 Sept 2020, 11:53Hi Ann, We're currently investigating this matter and our claims department will be contacting you today. Please accept our sincere apologies for the unpleasant claiming experience that you've had with us.
The Unlimited's reply03 Sept 2020, 11:53
Official
Hi Ann, We're currently investigating this matter and our claims department will be contacting you today. Please accept our sincere apologies for the unpleasant claiming experience that you've had with us.