BAD SERVICE

Good day

Can someone please help with this ,i think it has taken very long it has been 3 months now without any help ,on this date

Tue, Mar 22, 3:46 PM i contacted the unlimited informing them that i replaced my front two tires because they were having cracks on the inner side due to potholes and that time i replaced the tires i did not recall that i had a insurance for the tires ,i immediately replaced the tire. So what made me to see that they had the cracks or bubbles ,i was changing my rims and noticed that they were a danger hazard so i changed them .8 Months later i realized that i have a insurance for tires ,so i contacted the unlimited on date Tue, Mar 22, 3:46 PM and spoke (James Mathabatha) who was very helpful and advised me that i can either ask for the refund or replace the tires only if they were the same make ,i then told him that they were the ame make ,so he advised me to send him an email with the proof of purchase ,Picture of all 4 tires with the same make and license disk ,i sent all that information to him and he advised me that he will speak to his Manager for evaluation and he will get back to me ,he did advised to me that he is trying to assist me as this is not a usual procedure that he normally follows ,i then said to him to please keep me updated the James Mathabatha <***> Tue, Mar 22, 3:46 PM

to me

Good day

Please send me a picture of all four tyres

Invoice

Number plates

License disc

After that it was quiet for some days i had to follow up all the time in order to for me to get and update ,he kept on telling me to wait for his response each time i contacted him and promised to get back to me each time i contacted the unlimited ,and he did not do that i had to call back and ask for him in order to get feedback and he always told me that he will get back to me all the time and that frustrated me ,i was always calm and collected when i was speaking to him never ever lose my cool .I contact the unlimited one just forgot the day and i was told that he is on sick leave and i must my documents to that person who will try and assist with the process i send my documents to that fellow and did not get any feedback, after two days i had to follow up again and spokes to another gentlemen who told me to send my documents to him. After few day i contacted the unlimited and i spoke to James Mathabethe who told me that he was on sick leave and apologized for not getting back to me he then asked me to send him proof of payment ,i advised him that i only have the receipt that i sent to him and he told me i can send my bank statement as proof of payment highlighting the payment date ,i did send him the proof of payment ,he told me to give him 2 days he will respond back to me and the refund will take 14 days ,2 days past no feedback .I told myself not to rush things i kept quiet for weeks

when i followed up again after being quiet for so long he sent an email to someone advising them to assist with the refund the purchase was made on date 24 Jul POS Purchase Martines Mag And T7 412752*8314 22 Jul 8,200.00 3,341.49Cr and i did advised him to refer to this date as the purchase was made as one with the new rims .

so after this long i am asked again to send proof of payment this is very frustrating and taking very long i do not understand y is it taking long like this

i do not understand why is this person asking me now this time regarding the proof of payment why was the person quiet so long and only to ask me the proof of payment now after so many follow-up's this is very very disrespectful i do not think anyone can stand such disrespect why didn't they ask that all along ,in fact they should have asked they colleague first before asking me can someone please assist with this i am very disappointed about this process i have attached the trail of emails about my experience with the unlimited