rW
rudie W

1 reviews | Active since Oct 2014

18 May 2022, 08:41

Bad service

Pathetic not giving them permission to debit order my acc told them before a agree I want to see the documents but no as I was previously was n client of them they still had my details will be doing some investigation regarding the popi act

0
Replies (2)
rW
rudie W's update18 May 2022, 09:44
Reviewer Update
Thank you to the consultant that phoned me can't remember your name. But that's what I call customer service. He assisted to cancel the debit order and understands my situation of the matter.
The Unlimited
The Unlimited's reply18 May 2022, 11:25
Official
Hi Rudie, 

Thank you for bringing this to our attention. We’re truly concerned to hear that a policy was opened without your consent. Please accept our sincere apology for any inconvenience we might have caused upon you. Our administration department is currently investigating the sales call that was made to you and we’ll provide you with feedback on our findings within 24-48 working hours. The policy has been cancelled and we'll definitely share your amazing feedback to our co-worker as well as to the rest of the team.