1 reviews | Active since Apr 2018
Bad service
I v just had a call with an agent of which they put me on hold for 5 minutes... My work contract is ending on the 30th and i wanted to cancel the insurance n the agent is not listening to what i was saying instead she wants to give me payment break i mean she even tell me i am not canceling because i cnt aford to pay! Shes telling me they going to collect again ds month because theyv already sent me an sms that they will debit early due to the upcomming holiday. I DID NOT receive such sms. I told her i know that i am stil withing 30days n i can cancel n receive a refund shes telling me what i dnt even want to hear. I am frustrated n shes not helping me at all instead they add to my stress by telling me i can do wteva i can to stop de debit to go thru like really what a bad service iv just received.
Hi Elise,
Thank you for your time on the phone this afternoon. We are really sorry for the service you experience today and agree that its unacceptable. We’d like to thank you for bringing this to our attention as gives us the opportunity to improve our service. As requested, your policy has been cancelled and this and confirmation has been SMSed to you as well. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***.
The Unlimited. Shifting your life, together.
Hi Elise,
Thank you for your time on the phone this afternoon. We are really sorry for the service you experience today and agree that its unacceptable. We’d like to thank you for bringing this to our attention as gives us the opportunity to improve our service. As requested, your policy has been cancelled and this and confirmation has been SMSed to you as well. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***.
The Unlimited. Shifting your life, together.