bad service

Hi<br> <br> I have been a member of the Unlimted for about 2 years,on the 6 March 2016 i had an accident, i burnt both my leg from knee down while braaing, i called unlimited but no one could help, to this day i still go to the public hospital to change dressings because wounds are still raw. On the day i called them i went to a private hospital willing to pay the R1400 they ask, i called unlimited to ask what happens now they said that they could not help me, i left the hospital and went to the public hospital where i slept on the floor till i got help abouth 10 hours later.<br> Called the unlimited before end march to cancell because of unhappy service but they still deducted the premium in April, called them agian and all they did was cancelled and refunded me 1 mouths premium, what happened to all the other premiums i paid, i am sure for the bad service i received i should get all the money taht i paid back.