Bad Service

I have a membership with The Unlimited of which they provide tyre insurance in an unfortunate event where one would hit a pothole etc , on the 15th of February 2021 I reported a claim for one of my tyres as I hit a pothole on the 14th of February 2021 .I was told by the consultant who was assisting me telephonically that I need to visit my nearest tyre fitment center and they need to contact the service provider (The unlimited ) so that they can start the claims process .I did that exactly the agent who was assisting requested that pictures be taken of the car , milage , and the tyres and tyre thread measurements etc and be sent by the fitment center to asses the claim .6 hours later the was not a response from the service provider ( The unlimited ) , I visited the fitment center again and we contacted the service provider again and another agent advised that the wasn’t a claim put through , and requested the information and pictures again the fitment center followed the process again now a day later the service provider comes back and says that the pictures are not clear enough .This all transpired on the week of the 14th of February 2021 a week later on the 25th February as I am typing this out my claim has not been processed or dealt with , the lack of efficiency regarding this is terrible for one and secondly this is a clear indication that you do not value your customers lives as I am at risk having damaged tyre that has a bubble on my car .for one I do not default on any of my premiums and I understand processes but this lack of service is terrible beyond measure , kindly sort this out as I am definitely dissatisfied .