Bad Service - 11 weeks later and claim still not finalized!

I have received such bad service from The Unlimited! I tried to claim on my scratch and dent policy but it's almost impossible to get anything done through them. They are very quick to sign you up for the policy, but they don't tell you that if you don't have a standard colour car, it's almost impossible to do the scratch repair for the insured amount of cover. The panel beater they referred me to basically told me that they don't pay out and I shouldn't use them. It's been 11 weeks and they have yet to finalize my claim. And no one bothers to reply to messages despite numerous calls and emails. In my opinion, they are a ****. I will definitely not EVER take another policy through them and I do not recommend any of their services.