BAD SERVICE!!!

I've joined the company November 2014 an incorrect membership card was posted (my name was spelled wrong couldn't utilize the services. Called in to get the matter sorted I was assured that it will be fixed. 2 weeks back call again I was told that the membership card will be courier within 3 days. Called again on Monday 26/01/2015 was promised that the courier company will call me on 27/01/2015 at 12:00 its now 28/01/2015 16:20 no feedback. I have to call back to enquire with my own airtime regarding a mistake that was not done by me. Meanwhile the company debits my account each and every month with no doubt, but I cannot use the services. Is this the type of services a customer should be receiving?