VM
Vuyokazi M
1 reviews | Active since Feb 2017
10 May 2019, 11:44
Bad Poor Service
We've been sending documents for the Hospitality Claim. No one responds on whether they received docs or not, but when we call them they will say ther's a missing document but they can't even explain which document is missing, then say we must send the documents again. The consultants say that they received the necessary document & sent them to the office for approval but the office is denying that they received documents We did that several times. I believe they got the needed documents but they are not willing to pay the claim.
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The Unlimited's replyOfficial
10 May 2019, 13:10Hi Vuyokazi M,
Thanks for time on the phone today and for giving us the opportunity to explain our claims process. As explained, we still need the discharge summary or nursing notes and can only begin assessment for the claim once we receive this document. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***.
Thanks for time on the phone today and for giving us the opportunity to explain our claims process. As explained, we still need the discharge summary or nursing notes and can only begin assessment for the claim once we receive this document. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***.
The Unlimited's reply10 May 2019, 13:10
Official
Hi Vuyokazi M,
Thanks for time on the phone today and for giving us the opportunity to explain our claims process. As explained, we still need the discharge summary or nursing notes and can only begin assessment for the claim once we receive this document. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***.
Thanks for time on the phone today and for giving us the opportunity to explain our claims process. As explained, we still need the discharge summary or nursing notes and can only begin assessment for the claim once we receive this document. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***.