Bad experience with Life policy

We have been waiting for my Late mother’s Death Claim benefit since last week. Policy no: RDF057955 The Claims department is delaying payout. We sent everything they requested and the assessors of the fund made their decision on Thursday 27 September and I received a phone call that the money will be reflecting in my account on Friday, the consultant even said that I should check between 13:00 and 15:00. I am so disappointed because I took out this policy because of the promise of 24hour payout instead I ended up borrowing money to give my mother a decent sendoff. They also had the nerve to still debit my account with their premium. The service is very poor, a certain Ms Mbali Mthetwa was also very unhelpful and not sympathetic to my situation at all. This is a period of great loss and mourning and you would expect that the people who deal with these type of claims would be trained to be sympathetic and helpful. I would honestly not recommend The Unlimited to anyone.