AS
Alfred S
1 reviews | Active since Nov 2020
26 Jan 2022, 07:12
Bad customer service and unprofessionalism
The Unlimited Scratch and Dent Cover its just a **** including the Smash Auto Body Montana they take people for granted and they don't even know what they are doing i even have the Recording when Anton the Manager admitting that if i get a quote from Audi they will pay it but after coming back with it he said No i must consult my insurance again so now I'm just a fool to them cause they are taking me up and down with my cost and everything even though i had to take my car back to them because of their negligence and unprofessionalism
The Unlimited contacted me and promised to call back to bring an assessor until today im waiting for their call
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Replies (2)
The Unlimited's replyOfficial
26 Jan 2022, 13:15Hi Alfred,
Thank you for your time on the phone earlier today. We understand that you’re eager to get your damages repaired and we’re truly sorry for the unsatisfactory service that you’ve received from us. Kindly note that we’re unable to finalise your claim until it’s been thoroughly assessed. Our assessment team will contact you before close of business today to arrange a meeting time for the physical assessment.
The Unlimited's reply26 Jan 2022, 13:15
Official
Hi Alfred,
Thank you for your time on the phone earlier today. We understand that you’re eager to get your damages repaired and we’re truly sorry for the unsatisfactory service that you’ve received from us. Kindly note that we’re unable to finalise your claim until it’s been thoroughly assessed. Our assessment team will contact you before close of business today to arrange a meeting time for the physical assessment.
The Unlimited's replyOfficial
27 Jan 2022, 10:06Hi Alfred,
We trust that you’re doing well. We’ve just received confirmation that our assessors made contact with you yesterday afternoon. When you’re ready to arrange a meet up for your physical assessment, you may contact our auto claims department on ***.
The Unlimited's reply27 Jan 2022, 10:06
Official
Hi Alfred,
We trust that you’re doing well. We’ve just received confirmation that our assessors made contact with you yesterday afternoon. When you’re ready to arrange a meet up for your physical assessment, you may contact our auto claims department on ***.