YM
Yvonne M
1 reviews | Active since May 2013
02 Jan 2022, 07:39
Bad customer service
Oh my after reading all the bad reviews about The Unlimited and saw the bad *rating I'm not even going to bother to write my bad experiences with them because all the reviews tells it all. I have canceled my policy I had with them for 5 years, on their website, today and now it's the waiting game again.
Helpful (0)
Replies (3)0
Replies (3)
The Unlimited's replyOfficial
02 Jan 2022, 11:02Hi Yvonne,
Thank you for sharing your thoughts about our business. It’s completely normal to have reservations about us after reading some of our negative reviews. What we can say is that we believe in having open and honest dialogue with our customers and we’re happy to receive their negative and positive feedback. We use these conversations to grow and ultimately improve our services. Please note that your Auto Elite cover is currently active. It’s not possible for us to cancel it without having a telephonic conversation with you. We’ll be giving you a call tomorrow morning to discuss your grievances and your request.
The Unlimited's reply02 Jan 2022, 11:02
Official
Hi Yvonne,
Thank you for sharing your thoughts about our business. It’s completely normal to have reservations about us after reading some of our negative reviews. What we can say is that we believe in having open and honest dialogue with our customers and we’re happy to receive their negative and positive feedback. We use these conversations to grow and ultimately improve our services. Please note that your Auto Elite cover is currently active. It’s not possible for us to cancel it without having a telephonic conversation with you. We’ll be giving you a call tomorrow morning to discuss your grievances and your request.
The Unlimited's replyOfficial
03 Jan 2022, 15:58Hi Yvonne,
Thank you for taking our numerous calls and for sharing your grievances with us. As per the conversation you had with us at 2:16PM, we’ve assessed the sales call and we found that you weren’t misled into believing that you have tyre cover. Our consultants explained the span of your cover and didn’t make mention of a tyre benefit. Please note that the claim for your rims was unsuccessful as it didn’t meet the T’s and C’s stipulated for your membership. We’re extremely sorry that we were delayed in providing you with this feedback. It breaks our hearts that our relationship has ended on such a sour note, however, we wish you a prosperous New Year.
The Unlimited's reply03 Jan 2022, 15:58
Official
Hi Yvonne,
Thank you for taking our numerous calls and for sharing your grievances with us. As per the conversation you had with us at 2:16PM, we’ve assessed the sales call and we found that you weren’t misled into believing that you have tyre cover. Our consultants explained the span of your cover and didn’t make mention of a tyre benefit. Please note that the claim for your rims was unsuccessful as it didn’t meet the T’s and C’s stipulated for your membership. We’re extremely sorry that we were delayed in providing you with this feedback. It breaks our hearts that our relationship has ended on such a sour note, however, we wish you a prosperous New Year.
YM
Yvonne M's updateReviewer Update
28 Jan 2022, 16:04I have canceled my policy as you mentioned it in your reply and as per our telephone conversation I was faithfully promised that my debit order was canceled with immediate effect on the 3rd of January 2022 and I've received an SMS to confirm that my policy has been cancelled and as true as can be the debit order has gone through today. Now that? Will I have to wait for months again for this problem to be resolved? SMS sent on Monday, 03 Jan. 2:20pm.
Hi Yvonne. We're sad to see you leave. Your *** was cancelled on 2022/01/03. We hope to welcome you back to The Unlimited Family soon.
Hi Yvonne. We're sad to see you leave. Your *** was cancelled on 2022/01/03. We hope to welcome you back to The Unlimited Family soon.
YM
Yvonne M's update28 Jan 2022, 16:04
Reviewer Update
I have canceled my policy as you mentioned it in your reply and as per our telephone conversation I was faithfully promised that my debit order was canceled with immediate effect on the 3rd of January 2022 and I've received an SMS to confirm that my policy has been cancelled and as true as can be the debit order has gone through today. Now that? Will I have to wait for months again for this problem to be resolved? SMS sent on Monday, 03 Jan. 2:20pm.
Hi Yvonne. We're sad to see you leave. Your *** was cancelled on 2022/01/03. We hope to welcome you back to The Unlimited Family soon.
Hi Yvonne. We're sad to see you leave. Your *** was cancelled on 2022/01/03. We hope to welcome you back to The Unlimited Family soon.