Bad customer service

Last week I called the company to submit a claim and they told me that I must download the app and I did that.

I submitted the claim they send me an authorisation but they approved a Panel Beater in Killarney Gardens.

I already booked the car at Panel Techniques and I already pay them to fix it.

I called the Unlimited and I spoke to Yolanda and she advise me not to change the quote because they had Panel Beater who is willing my car at cheap amount and I called Panel Techniques and I told them about the quote from the other company and they send me a new quote which I sent to Thabisile and I spoke to Yonela to findout if Thabisile recieved the quote.

Yonela told me she is walking to Thabisile desk yesterday and I called this morning Yonela pick the phone and I asked about the walking business for yesterday and she told me that she is sending an email to Thabisile.

I ask to put me through to the manager and I spoke Lego and she asked me my ID No and after send a call straight to Thabisile and I speak to her about and she told it's going to be resolve within 30 minutes and that was 80:30 and till now the matter is not resolved and I sent an email and ask her for response and she didn't respond till now.

I am frustrated because the Panel Beater is waiting for authorisation and I reffered more than twenty customers in this company and I am going to tell them about this pathetic service I recieved from this company.