RS
Ra'ees Stemmet
1 reviews | Active since Jun 2014
05 Apr 2024, 16:40
Bad Customer Service
I called in to advise the unlimited that I haven't received my claim sms yet. Thembisa Ntuli that I spoke to over the phone advised me it takes 24hours to receive the sms. She also doesn't have a way of speaking to customers. I don't understand that u can hire agents that doesn't know how to speak to customers. This is a bad customer experience. Another thing is why does it take so long to just send me the claim number. Other insurance companies will give u the claim number immediately so that the customer can get their vehicle fixed sooner.
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Replies (2)0
Replies (2)
The Unlimited's replyOfficial
05 Apr 2024, 18:03Hi Ra'ees.
We’re so sorry for the experience you've had with us and for any frustration this has caused. We're here to help and make things right with you.
We'll give you a call tomorrow morning to resolve this matter.
We’re so sorry for the experience you've had with us and for any frustration this has caused. We're here to help and make things right with you.
We'll give you a call tomorrow morning to resolve this matter.
The Unlimited's reply05 Apr 2024, 18:03
Official
Hi Ra'ees.
We’re so sorry for the experience you've had with us and for any frustration this has caused. We're here to help and make things right with you.
We'll give you a call tomorrow morning to resolve this matter.
We’re so sorry for the experience you've had with us and for any frustration this has caused. We're here to help and make things right with you.
We'll give you a call tomorrow morning to resolve this matter.
The Unlimited's replyOfficial
06 Apr 2024, 08:11Hi Ra'ees.
We’ve been trying to contact you, but haven’t been able to get through. Please give us a call on our customer care line for further assistance, or let us know when would be a good time to call you back.
We’ve been trying to contact you, but haven’t been able to get through. Please give us a call on our customer care line for further assistance, or let us know when would be a good time to call you back.
The Unlimited's reply06 Apr 2024, 08:11
Official
Hi Ra'ees.
We’ve been trying to contact you, but haven’t been able to get through. Please give us a call on our customer care line for further assistance, or let us know when would be a good time to call you back.
We’ve been trying to contact you, but haven’t been able to get through. Please give us a call on our customer care line for further assistance, or let us know when would be a good time to call you back.