VN
Viven N

1 reviews | Active since Oct 2018

29 Jul 2019, 10:08

Bad customer service

Bad customer service. I have sent a email regarding my claim on the 24th of july. The consultant said within 24 to 48 hours I will receive feedback. But they haven't received any email. So had to email to a consultant. Constantly phoning them to speak to claims department. But no help.

0
Replies (2)
The Unlimited
The Unlimited's reply30 Jul 2019, 08:30
Official
Hi Vivian, 

Thank you for taking our call yesterday. As explained, your claim is under assessment and we will give you a by close of business today to provide you with an update regarding the claim. 
The Unlimited
The Unlimited's reply31 Jul 2019, 15:53
Official
Hi Vivian, Thank you for taking our call today. Your claim has been approved and the payment will reflect in your account in 24 to 48 working hours.