Bad customer experience from The Unlimited

Avery disappointing customer experience with The Unlimited company. I have been their client for the past 3 years paying all premiums every months but they failed me at claim stage. I sent all requested documents for the claim; they promise to pay within a day even now after 3 moths I haven't received the payment they keep on sending me from pillar to post. I am in the dark of not knowing what is happening with the claim I have been dealing with Nodumo and now she's not taking my calls anymore.

What kind of company is that? that is neglecting clients like this? This is disappointing we pay premiums every month than when we claim we dont get service.

Can someone from pay the claim as they said they was no outstanding document.

Regards; Mararet ***