RS
Ra'ees Stemmet
1 reviews | Active since Jun 2014
25 Jul 2022, 12:18
Bad Customer Experience
I called in to claim on the 8 July 2022. The lady advised me to get a quotation and send through the pics and the necessary documents. I sent the documents but the SMS that unlimited sent me told me to send it to the *** and not ***. Initially they said they couldn't open the docs and i had to resend to *** . I resent the docs and no one got back to me. I followed up last week and they telling me they never received any docs. I called in today and the lady by the name of Yonela Booi said they sent me the wrong email address to send the docs to. I had to resend the docs now and she said my claim will take another 48hours for authorization. This is unacceptable. They very quick to Debit your account but the process to claim takes extremely long
Helpful (0)
Replies (5)0
Replies (5)
The Unlimited's replyOfficial
25 Jul 2022, 13:34Hi Ra'ees,
Thank you bringing this matter to our attention. We take pride in how quick and well-organized our claims process is, so to get such feedback is troubling. We understand your frustration and would like to extend our sincerest apologies for any inconvenience caused. We've tried calling you, however, it rings once then goes directly on voicemail. Is there a number we can reach you on or what would be the best time to call you?
Thank you bringing this matter to our attention. We take pride in how quick and well-organized our claims process is, so to get such feedback is troubling. We understand your frustration and would like to extend our sincerest apologies for any inconvenience caused. We've tried calling you, however, it rings once then goes directly on voicemail. Is there a number we can reach you on or what would be the best time to call you?
The Unlimited's reply25 Jul 2022, 13:34
Official
Hi Ra'ees,
Thank you bringing this matter to our attention. We take pride in how quick and well-organized our claims process is, so to get such feedback is troubling. We understand your frustration and would like to extend our sincerest apologies for any inconvenience caused. We've tried calling you, however, it rings once then goes directly on voicemail. Is there a number we can reach you on or what would be the best time to call you?
Thank you bringing this matter to our attention. We take pride in how quick and well-organized our claims process is, so to get such feedback is troubling. We understand your frustration and would like to extend our sincerest apologies for any inconvenience caused. We've tried calling you, however, it rings once then goes directly on voicemail. Is there a number we can reach you on or what would be the best time to call you?
RS
Ra'ees Stemmet's updateReviewer Update
26 Jul 2022, 13:38 I called in again today and a lady by the name of LebogangS said they having issues with their emails. They still never received my email with the docs.
People please do not take up any business with the Unlimited. Customer Journey is extremely bad.
Now my authorization is going to take another 48 hours. I will cancel my policy now
People please do not take up any business with the Unlimited. Customer Journey is extremely bad.
Now my authorization is going to take another 48 hours. I will cancel my policy now
RS
Ra'ees Stemmet's update26 Jul 2022, 13:38
Reviewer Update
I called in again today and a lady by the name of LebogangS said they having issues with their emails. They still never received my email with the docs.
People please do not take up any business with the Unlimited. Customer Journey is extremely bad.
Now my authorization is going to take another 48 hours. I will cancel my policy now
People please do not take up any business with the Unlimited. Customer Journey is extremely bad.
Now my authorization is going to take another 48 hours. I will cancel my policy now
The Unlimited's replyOfficial
26 Jul 2022, 18:57Hi Ra’ees,
Thank you for taking our calls today. We’re happy to confirm that we’ve received the relevant documentation and your claim is currently under assessment. We’ll provide an update on your claim within the next 24-48 working hours. Once again, please accept our sincerest apology for the experience you’ve had with us thus far.
Thank you for taking our calls today. We’re happy to confirm that we’ve received the relevant documentation and your claim is currently under assessment. We’ll provide an update on your claim within the next 24-48 working hours. Once again, please accept our sincerest apology for the experience you’ve had with us thus far.
The Unlimited's reply26 Jul 2022, 18:57
Official
Hi Ra’ees,
Thank you for taking our calls today. We’re happy to confirm that we’ve received the relevant documentation and your claim is currently under assessment. We’ll provide an update on your claim within the next 24-48 working hours. Once again, please accept our sincerest apology for the experience you’ve had with us thus far.
Thank you for taking our calls today. We’re happy to confirm that we’ve received the relevant documentation and your claim is currently under assessment. We’ll provide an update on your claim within the next 24-48 working hours. Once again, please accept our sincerest apology for the experience you’ve had with us thus far.
RS
Ra'ees Stemmet's updateReviewer Update
29 Jul 2022, 09:22I spoke to a lady today and she advised me that they dont fix buckled rims. My policy fixed buckled rims a few years ago. While speaking to the lady the call cut and no one called me back. This is very unacceptable. I'm going to take this up further with the Ombudsman
RS
Ra'ees Stemmet's update29 Jul 2022, 09:22
Reviewer Update
I spoke to a lady today and she advised me that they dont fix buckled rims. My policy fixed buckled rims a few years ago. While speaking to the lady the call cut and no one called me back. This is very unacceptable. I'm going to take this up further with the Ombudsman
The Unlimited's replyOfficial
01 Aug 2022, 16:51Hi Ra’ees,
Thank you for engaging with us again. Kindly accept our sincere apologies for the delayed response. Please note that your claim was unsuccessful because it didn’t meet the stipulated t’s and c’s. We’ve also sent you our complaints procedure via SMS, should you request to lodge a formal complaint against us.
Thank you for engaging with us again. Kindly accept our sincere apologies for the delayed response. Please note that your claim was unsuccessful because it didn’t meet the stipulated t’s and c’s. We’ve also sent you our complaints procedure via SMS, should you request to lodge a formal complaint against us.
The Unlimited's reply01 Aug 2022, 16:51
Official
Hi Ra’ees,
Thank you for engaging with us again. Kindly accept our sincere apologies for the delayed response. Please note that your claim was unsuccessful because it didn’t meet the stipulated t’s and c’s. We’ve also sent you our complaints procedure via SMS, should you request to lodge a formal complaint against us.
Thank you for engaging with us again. Kindly accept our sincere apologies for the delayed response. Please note that your claim was unsuccessful because it didn’t meet the stipulated t’s and c’s. We’ve also sent you our complaints procedure via SMS, should you request to lodge a formal complaint against us.