WG
Wesley G
1 reviews | Active since Jan 2010
29 Oct 2021, 16:31
Bad bad bad customer service and communication...
Work freind of mine's daughter passed and she had a policy claim she did 6 weeks ago....up untill today no payout has been made... This is totally unacceptable seeing as she borrowed money from our company to have her daughters' funeral... Theunlimited...I ask you...if it was your child who passed away would you accept this lenghty process?
Any other company like Hollard etc etc pay out in 72 hours or less but you take 6 weeks to process a claim.
Shame on you.
Helpful (0)
Replies (3)0
Replies (3)
The Unlimited's replyOfficial
29 Oct 2021, 19:50Hi Wesley,
Thank you for bringing your concerns to our attention. Please accept our heartfelt condolences on the passing of your friends daughter. We can only imagine the sorrow and stress she’s been though during this hard time. We’ve spoken to your friend this evening and we’ve provided her with feedback on her claim. If there’s anything else you may need, please don’t hesitate to pop us a message below.
Thank you for bringing your concerns to our attention. Please accept our heartfelt condolences on the passing of your friends daughter. We can only imagine the sorrow and stress she’s been though during this hard time. We’ve spoken to your friend this evening and we’ve provided her with feedback on her claim. If there’s anything else you may need, please don’t hesitate to pop us a message below.
The Unlimited's reply29 Oct 2021, 19:50
Official
Hi Wesley,
Thank you for bringing your concerns to our attention. Please accept our heartfelt condolences on the passing of your friends daughter. We can only imagine the sorrow and stress she’s been though during this hard time. We’ve spoken to your friend this evening and we’ve provided her with feedback on her claim. If there’s anything else you may need, please don’t hesitate to pop us a message below.
Thank you for bringing your concerns to our attention. Please accept our heartfelt condolences on the passing of your friends daughter. We can only imagine the sorrow and stress she’s been though during this hard time. We’ve spoken to your friend this evening and we’ve provided her with feedback on her claim. If there’s anything else you may need, please don’t hesitate to pop us a message below.
WG
Wesley G's updateReviewer Update
30 Oct 2021, 14:50She said she received only half the payment (R10000) and she was told it is R20000.
Why is this?Can you clarify this with her please.
Why is this?Can you clarify this with her please.
WG
Wesley G's update30 Oct 2021, 14:50
Reviewer Update
She said she received only half the payment (R10000) and she was told it is R20000.
Why is this?Can you clarify this with her please.
Why is this?Can you clarify this with her please.
The Unlimited's replyOfficial
30 Oct 2021, 19:22Hi Wesley,
Thank you for getting back to us. Our office hours are 8AM-5PM Monday to Friday and 8AM to 1PM on Saturdays as well as public holidays. We’ll give her a call on Monday to assist her.
Thank you for getting back to us. Our office hours are 8AM-5PM Monday to Friday and 8AM to 1PM on Saturdays as well as public holidays. We’ll give her a call on Monday to assist her.
The Unlimited's reply30 Oct 2021, 19:22
Official
Hi Wesley,
Thank you for getting back to us. Our office hours are 8AM-5PM Monday to Friday and 8AM to 1PM on Saturdays as well as public holidays. We’ll give her a call on Monday to assist her.
Thank you for getting back to us. Our office hours are 8AM-5PM Monday to Friday and 8AM to 1PM on Saturdays as well as public holidays. We’ll give her a call on Monday to assist her.