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dvkrynauw D
1 reviews | Active since Feb 2017
08 Jan 2022, 03:14
Bad bad bad
Hello... Its me... I was wondering if you would please refund me... After more than a year and not 1... Not 1 single successful claim. I followed all the protocols and they still could not do it. Easy I said to the person cancel the policy and refund me every cent you took cause you have not provided the service I agreed to telephonicaly. We have to cancel 1st they say.... And then guess what! Nothing after a nasty shouting match they refund 1 month... Not sure if I should laugh or not. Maybe a group action would be best suited as I am not the only one that I know of that the exact same thing is happening to
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Replies (2)
The Unlimited's replyOfficial
08 Jan 2022, 11:43Hi De Villiers,
Thanks you for making us aware of this matter. We sincerely apologise for the claims experience you’ve had with us. It’s truly disappointing that because of this, you’ve decided to leave our Unlimited family. Kindly note we tried to call you this morning and unfortunately, we couldn’t reach you. Our customers are our family and should be treated like one, we’ll be assessing the call between you and our agent as we don’t condemn such behaviour. Please let us know when will be a convenient time for us to give you a call so that we’re able to assist you.
Thanks you for making us aware of this matter. We sincerely apologise for the claims experience you’ve had with us. It’s truly disappointing that because of this, you’ve decided to leave our Unlimited family. Kindly note we tried to call you this morning and unfortunately, we couldn’t reach you. Our customers are our family and should be treated like one, we’ll be assessing the call between you and our agent as we don’t condemn such behaviour. Please let us know when will be a convenient time for us to give you a call so that we’re able to assist you.
The Unlimited's reply08 Jan 2022, 11:43
Official
Hi De Villiers,
Thanks you for making us aware of this matter. We sincerely apologise for the claims experience you’ve had with us. It’s truly disappointing that because of this, you’ve decided to leave our Unlimited family. Kindly note we tried to call you this morning and unfortunately, we couldn’t reach you. Our customers are our family and should be treated like one, we’ll be assessing the call between you and our agent as we don’t condemn such behaviour. Please let us know when will be a convenient time for us to give you a call so that we’re able to assist you.
Thanks you for making us aware of this matter. We sincerely apologise for the claims experience you’ve had with us. It’s truly disappointing that because of this, you’ve decided to leave our Unlimited family. Kindly note we tried to call you this morning and unfortunately, we couldn’t reach you. Our customers are our family and should be treated like one, we’ll be assessing the call between you and our agent as we don’t condemn such behaviour. Please let us know when will be a convenient time for us to give you a call so that we’re able to assist you.
The Unlimited's replyOfficial
10 Jan 2022, 13:29Hi De Villiers,
We trust that you’re well. Kindly note that upon assessing the call between you and our co-worker, we’ve found that there wasn't any misconduct or any shouting from our team member. It’s our duty to be open and honest to our customers as well as admitting when we’re in the wrong. Please pop us a message below when you’re available to speak and we’ll give you a call shortly regarding your matter at hand.
We trust that you’re well. Kindly note that upon assessing the call between you and our co-worker, we’ve found that there wasn't any misconduct or any shouting from our team member. It’s our duty to be open and honest to our customers as well as admitting when we’re in the wrong. Please pop us a message below when you’re available to speak and we’ll give you a call shortly regarding your matter at hand.
The Unlimited's reply10 Jan 2022, 13:29
Official
Hi De Villiers,
We trust that you’re well. Kindly note that upon assessing the call between you and our co-worker, we’ve found that there wasn't any misconduct or any shouting from our team member. It’s our duty to be open and honest to our customers as well as admitting when we’re in the wrong. Please pop us a message below when you’re available to speak and we’ll give you a call shortly regarding your matter at hand.
We trust that you’re well. Kindly note that upon assessing the call between you and our co-worker, we’ve found that there wasn't any misconduct or any shouting from our team member. It’s our duty to be open and honest to our customers as well as admitting when we’re in the wrong. Please pop us a message below when you’re available to speak and we’ll give you a call shortly regarding your matter at hand.