Bad and poor service and false information by management

Hi, hope manager won't be too busy today and will be honest with the claim submitted 14June 2024.

I would like to report the matter to FSCA if the policy document does not state that claims are processed with a week or weeks. If that is the case it will be pointless to report the matter as all evidence would be with the policy owner. Hopefully policy document does state turn around time.

Please update my brother on the policy status as complaints department also careless about reports being published on hellopeter and there's no sense of urgency as that was proven last week Tues when manager promise to call on Friday with status of claim.