JL
Juline L
1 reviews | Active since Oct 2020
27 Oct 2020, 09:43
Avoid The Unlimited
The Unlimited do not recognize the debit order in the month that 1) a claim is lodged 2) when the debit order for the next month is cancelled.
This is the first time I have lodged a claim for an an amount of R3,000.00 with The Unlimited albeit that I have had the policy +/- 2 years. I am a widow and a pensioner.
Helpful (0)
Replies (11)0
Replies (11)
The Unlimited's replyOfficial
27 Oct 2020, 16:51Hi Juline,
Thank you for bringing this to our attention. We're sorry to hear about your experience with us. We've been trying to reach you and unfortunately, we're unable to get through to you. Please let us know what time would be convenient for us to give you a call.
Thank you for bringing this to our attention. We're sorry to hear about your experience with us. We've been trying to reach you and unfortunately, we're unable to get through to you. Please let us know what time would be convenient for us to give you a call.
The Unlimited's reply27 Oct 2020, 16:51
Official
Hi Juline,
Thank you for bringing this to our attention. We're sorry to hear about your experience with us. We've been trying to reach you and unfortunately, we're unable to get through to you. Please let us know what time would be convenient for us to give you a call.
Thank you for bringing this to our attention. We're sorry to hear about your experience with us. We've been trying to reach you and unfortunately, we're unable to get through to you. Please let us know what time would be convenient for us to give you a call.
JL
Juline L's updateReviewer Update
27 Oct 2020, 17:14I have read your communication with regards to wanting to call me. My phone is working, as I have received phone calls from my son today date 27th October 2020. I have also received a phone call from Nicoline Croucamp at The Unlimited, who explained to me that calling from cell phone number (The Unlimited) to cell phone number (me) does not work; only the office landline will connect to my cell phone.
JL
Juline L's update27 Oct 2020, 17:14
Reviewer Update
I have read your communication with regards to wanting to call me. My phone is working, as I have received phone calls from my son today date 27th October 2020. I have also received a phone call from Nicoline Croucamp at The Unlimited, who explained to me that calling from cell phone number (The Unlimited) to cell phone number (me) does not work; only the office landline will connect to my cell phone.
The Unlimited's replyOfficial
27 Oct 2020, 18:52Hi Juline,
Thank you so much for letting us know. Please provide us with a convenient time we can contact you and assist you efficiently.
Thank you so much for letting us know. Please provide us with a convenient time we can contact you and assist you efficiently.
The Unlimited's reply27 Oct 2020, 18:52
Official
Hi Juline,
Thank you so much for letting us know. Please provide us with a convenient time we can contact you and assist you efficiently.
Thank you so much for letting us know. Please provide us with a convenient time we can contact you and assist you efficiently.
JL
Juline L's updateReviewer Update
28 Oct 2020, 05:28You are welcome to e-mail me so that I have it in writing as to how you will assist me efficiently. E-mail address ***.
JL
Juline L's update28 Oct 2020, 05:28
Reviewer Update
You are welcome to e-mail me so that I have it in writing as to how you will assist me efficiently. E-mail address ***.
The Unlimited's replyOfficial
28 Oct 2020, 09:59Hi Juline,
Thank you so much for getting back to us. We also attempted to reach you by dialing your office number, however, nobody picked up. Please note that your policy is currently on a cancelled status and we're unable to help you further with you claim unless you reactivate your policy. Please provide us with an alternative number we can contact you on or propose a convenient time for us to give you a call.
Thank you so much for getting back to us. We also attempted to reach you by dialing your office number, however, nobody picked up. Please note that your policy is currently on a cancelled status and we're unable to help you further with you claim unless you reactivate your policy. Please provide us with an alternative number we can contact you on or propose a convenient time for us to give you a call.
The Unlimited's reply28 Oct 2020, 09:59
Official
Hi Juline,
Thank you so much for getting back to us. We also attempted to reach you by dialing your office number, however, nobody picked up. Please note that your policy is currently on a cancelled status and we're unable to help you further with you claim unless you reactivate your policy. Please provide us with an alternative number we can contact you on or propose a convenient time for us to give you a call.
Thank you so much for getting back to us. We also attempted to reach you by dialing your office number, however, nobody picked up. Please note that your policy is currently on a cancelled status and we're unable to help you further with you claim unless you reactivate your policy. Please provide us with an alternative number we can contact you on or propose a convenient time for us to give you a call.
JL
Juline L's updateReviewer Update
28 Oct 2020, 13:12To Whom It May Concern,
The debit order was transacted 1st October 2020 to The Unlimited, with my understanding that I can lodge a claim until the 31st October 2020. Now either The Unlimited honour the agreement in settling the R3,000.00 to the TRN Panelbeaters as per my e-mail dated the 26th October 2020; or I go to small claims court for your expenses to get the company to honour the agreement. I have honoured the debit orders for +/- 2 years and the first time I lodge a claim The Unlimited do not honour the agreement due to internal processes for which I have no control over and should not be involved at all. As a pensioner and widow I find this treatment grossly unfair. As explained previously you can contact me on my mobile from your landline any time, or e-mail me.
The debit order was transacted 1st October 2020 to The Unlimited, with my understanding that I can lodge a claim until the 31st October 2020. Now either The Unlimited honour the agreement in settling the R3,000.00 to the TRN Panelbeaters as per my e-mail dated the 26th October 2020; or I go to small claims court for your expenses to get the company to honour the agreement. I have honoured the debit orders for +/- 2 years and the first time I lodge a claim The Unlimited do not honour the agreement due to internal processes for which I have no control over and should not be involved at all. As a pensioner and widow I find this treatment grossly unfair. As explained previously you can contact me on my mobile from your landline any time, or e-mail me.
JL
Juline L's update28 Oct 2020, 13:12
Reviewer Update
To Whom It May Concern,
The debit order was transacted 1st October 2020 to The Unlimited, with my understanding that I can lodge a claim until the 31st October 2020. Now either The Unlimited honour the agreement in settling the R3,000.00 to the TRN Panelbeaters as per my e-mail dated the 26th October 2020; or I go to small claims court for your expenses to get the company to honour the agreement. I have honoured the debit orders for +/- 2 years and the first time I lodge a claim The Unlimited do not honour the agreement due to internal processes for which I have no control over and should not be involved at all. As a pensioner and widow I find this treatment grossly unfair. As explained previously you can contact me on my mobile from your landline any time, or e-mail me.
The debit order was transacted 1st October 2020 to The Unlimited, with my understanding that I can lodge a claim until the 31st October 2020. Now either The Unlimited honour the agreement in settling the R3,000.00 to the TRN Panelbeaters as per my e-mail dated the 26th October 2020; or I go to small claims court for your expenses to get the company to honour the agreement. I have honoured the debit orders for +/- 2 years and the first time I lodge a claim The Unlimited do not honour the agreement due to internal processes for which I have no control over and should not be involved at all. As a pensioner and widow I find this treatment grossly unfair. As explained previously you can contact me on my mobile from your landline any time, or e-mail me.
The Unlimited's replyOfficial
28 Oct 2020, 17:29Hi Juline,
We would like the opportunity to assist you with this matter, however, we're still struggling to get a hold of you on both numbers. May you kindly provide us with an alternative number that we can reach you on.
We would like the opportunity to assist you with this matter, however, we're still struggling to get a hold of you on both numbers. May you kindly provide us with an alternative number that we can reach you on.
The Unlimited's reply28 Oct 2020, 17:29
Official
Hi Juline,
We would like the opportunity to assist you with this matter, however, we're still struggling to get a hold of you on both numbers. May you kindly provide us with an alternative number that we can reach you on.
We would like the opportunity to assist you with this matter, however, we're still struggling to get a hold of you on both numbers. May you kindly provide us with an alternative number that we can reach you on.
JL
Juline L's updateReviewer Update
28 Oct 2020, 18:05As previously explained please call me from a landline to my mobile phone; as The Unlimited mobile phones will not recognize my mobile phone. Ms Nicoline Croycamp from The Unlimited explained this to me on the 27th October. You can call me anytime using your landline I.e. Telkom or you can communicate on e-mail.
JL
Juline L's update28 Oct 2020, 18:05
Reviewer Update
As previously explained please call me from a landline to my mobile phone; as The Unlimited mobile phones will not recognize my mobile phone. Ms Nicoline Croycamp from The Unlimited explained this to me on the 27th October. You can call me anytime using your landline I.e. Telkom or you can communicate on e-mail.
The Unlimited's replyOfficial
28 Oct 2020, 19:20Hi Juline,
Thank you for getting back to us. One of our team members will be contacting you from your landline tomorrow to assist you.
Thank you for getting back to us. One of our team members will be contacting you from your landline tomorrow to assist you.
The Unlimited's reply28 Oct 2020, 19:20
Official
Hi Juline,
Thank you for getting back to us. One of our team members will be contacting you from your landline tomorrow to assist you.
Thank you for getting back to us. One of our team members will be contacting you from your landline tomorrow to assist you.
JL
Juline L's updateReviewer Update
28 Oct 2020, 20:22To make it very clear, I do not have a landline I.e. Telkom only a mobile. The Unlimited would need to use a Telkom line to make contact with my mobile, or communicate with me through e-mail.
JL
Juline L's update28 Oct 2020, 20:22
Reviewer Update
To make it very clear, I do not have a landline I.e. Telkom only a mobile. The Unlimited would need to use a Telkom line to make contact with my mobile, or communicate with me through e-mail.
The Unlimited's replyOfficial
29 Oct 2020, 14:33Hi Juline,
Thank you for taking our call today and giving us the opportunity to assist you. Should you require any further assistance please feel free to contact us on ***.
Thank you for taking our call today and giving us the opportunity to assist you. Should you require any further assistance please feel free to contact us on ***.
The Unlimited's reply29 Oct 2020, 14:33
Official
Hi Juline,
Thank you for taking our call today and giving us the opportunity to assist you. Should you require any further assistance please feel free to contact us on ***.
Thank you for taking our call today and giving us the opportunity to assist you. Should you require any further assistance please feel free to contact us on ***.