1 reviews | Active since Jul 2015
Astonished and dissatisfied
We have seen it at all with insurance companies but I can tell you one thing, this one takes a cup. 7 days ago, I claimed on my moms behalf. My mom is grieving my father and the unlimited has made the suffering even worse. She’s at a point where she wants to call it quits with The Unlimited. The unlimited takes pride in inflicting pain in people. I have been submitting documents since first day I claimed for my mom. I was told there were missing documents, I submitted again but till today my mother still waiting. We buried our father on Thursday, all other policies from different companies paid out except for my moms policy, mind you 48 hours turned to 7 days. The process of a claim is nerve wracking, too much paper work for people that are grieving. Nothing goes smooth with The Unlimited. It’s like they want to our punish people for claiming. I have been in contact with a lady called Mashia and yesterday when I phoned her she told me the assessors were busy with my moms claim and I might get a call later that day and she’s escalating the matter. Can you imagine what my mom is feeling after losing a loved one and she has to go through this after she’s been paying her premiums all the time?
Thank you so much for bringing this to our attention. Please accept our sincere condolences on the passing away of your father. It is definitely not in our company ethics to create this kind of impression to our customers during their time of grieving. We have forwarded your mother`s claim details to the respective department and one of our team members will be contacting her on Monday morning to assist her. We truly apologize for the inconvenience caused.
Thank you so much for bringing this to our attention. Please accept our sincere condolences on the passing away of your father. It is definitely not in our company ethics to create this kind of impression to our customers during their time of grieving. We have forwarded your mother`s claim details to the respective department and one of our team members will be contacting her on Monday morning to assist her. We truly apologize for the inconvenience caused.
We certainly don't want you to feel like you have chase us for what's rightfully yours. Kindly note that after our first attempt to contact your mother on Monday morning, we tried to get in touch with her again at 6:21PM in the evening and unfortunately, we couldn't get through to her. The claim was paid out yesterday and banks differ, however, it will take 24-48 hours for the funds to reflect in her bank account. We tried to contact your mother at 3:08PM again today to notify her about this and unfortunately, we were unable to reach her.
We certainly don't want you to feel like you have chase us for what's rightfully yours. Kindly note that after our first attempt to contact your mother on Monday morning, we tried to get in touch with her again at 6:21PM in the evening and unfortunately, we couldn't get through to her. The claim was paid out yesterday and banks differ, however, it will take 24-48 hours for the funds to reflect in her bank account. We tried to contact your mother at 3:08PM again today to notify her about this and unfortunately, we were unable to reach her.