JJ
John J

1 reviews | Active since Oct 2017

31 Jan 2025, 07:36

Arrogant company

On 27 December I mailed the above company customer care instructing them the cancel due to them not keeping to original debit dates. A follow up mail was send on 3 January 2025, no feedback from them.

This morning, 31 January this arrogant company again deducted money from my account. What must I do for them to get the message.. ( scream , shout or swear) at them.

How long will it take for them to start act like a real company and not just a bunch of money hungry idiots. This is how I see them. Start act and look after your customers, we are not your meat. We help you to earn money. Perhaps I must take from your pocket that you will wake up.

Wouldn't recommend them to my worse enemy..................

1 STAR is to much for them. .

0
Replies (3)
The Unlimited
The Unlimited's reply31 Jan 2025, 08:23
Official
Hi John.

We're truly sorry to hear that you've had an unpleasant experience with us. Our records indicate that on November 15th, we sent you a message informing you that your payment for December would be debited early. This message also included an option to change the date to one that you might find more convenient. 

Regarding your cancellation request, our team attempted to contact you three times but was unsuccessful in reaching you. We will call you again today to assist you with this matter. 
JJ
John J's update31 Jan 2025, 11:30
Reviewer Update
Hi, sorry does not fix anything in life. neither does it change my attitude towards your company. I did request to send me proof, STILL WAITING . All on e-mail to your so-called customer care dept. I am not interested in your calls. Do what i , the client requested on 3 January 2025. Cancel the policy TUO ***4-1 You owe me the premium that went off. Don't call me, My phone shows you as SPAM, that's what you are. I love paper trails, mail me , you have all my details.


JJ
John J's update31 Jan 2025, 14:16
Reviewer Update
I give you till 5 February to pay January premium back.
It takes you from 27/12/2024 till now just to cancel a policy. How many other poor people has suffered under this .

There is a saying.." talk is cheap, money buys the whisky" lets see if you can do the do ..
I'll never trust you again.

Again, I want all in writing. Don't have the desire to speak to anyone from THE UNLIMITED..