APPAULING SERVICE

I am so disgusted with the service that I've received from this company. I submitted a death claim in May already but every time I contact the call centre I speak to the non experienced call centre agents who know jack S****. I don't understand how your systems work

Firstly when submitting a claim the forms are sent via email but they cannot be returned via email, this is bull **** ... 2ndly it I don't understand when the person working on the claim goes on leave everything is put on hold and no one can assist, we being transferred from 1 dept to the other with no help

I have taken this up with my lawyers and they will be in contact with you soon. And I promise there will be hell to pay.. I will be cancelling this policy or what ever it is called and would definitely not advise any1 to join as it is a mickey mouse business who robs the poor of the poorest of the money .