Appalling service in the entire world

The Unlimited company has the most pathetic service anyone can think off. I submitted a claim with them on the 19th of January 2018 till today no one has called to give me feedback , funny enough their documents says that claims are processed within 24 hours well that is a lie so to everyone that is insured with this company let me tell you what will happen to you when you put in a claim. So after I lodged the claim I was told that there are outstanding documents which I sent to them about two weeks ago and I gave them a 72 TAT to tell me that they received the documents and no there was no communication regarding the docs so I decide to call them and they take me from pillar to post telling me that there they need a clinical record of the deceased and I was told before that I don't need to send it anymore as they could not send me the letter to take the hospital to get that clinical record and I told the lady K. Palien that a manager called me and told me that they don't need the clinical record and she said "well if you don't sent the clinical record, we can't help you" after I asked her to send me letter so I can take to the hospital she then said she spoke to the manager and I was right about them not needing these records and she advised me that the claim is complete and she will get back to me on Friday once the assessor has finalised the claim, today is Monday 12:52 and they have not called . I have not seen suck despicable service in my life, have furnished them with everything they wanted and a month later NO FEEDBACK WHAT SO EVER. To everyone insured with this company just know that the 24 hours to process the claim on their policy docs is not true and you will have to do your own follow up to know what is happening with your claim, so be ready or either look for a better company that will give you the service that you pay for.