AOE*** / MS***-A ( Unprocessed Claim )

I am still awaiting for Management to be in contact with me as per my requirement and not request . It is not my problem that the insurer does not offer a courtesy Vehicle as The Company had failed to assess all Complaints / Claims that a Agent failed to comply with Company Policy . Its Highly UNPROFFESSIONAL for a company to honour clients claims and not even doing follow-ups with clients for claims that either have not been completed by a designated Service Provider or Claims that a still pending to be Processed with in its OWN ORGANISTION. What's the used of having a Short Term Insurer that will offer you the Moon and Stars but only Offer you J--- ---T . A monthly fee of R250.00 seems to be Pockets change to your Management but to the Client it does seem a bit as WE have commitments , Reviewing the Comments that have recently being posted on Hello Peter is quiet Evident that this Organisation allows its employees to do as they please. I have appreciated the Courtesy Call but does it just end there and expect a Simple Middle Class individual to accept that the Unlimited world CANNOT go over and Above what the company does offer is Pathetic . Being Concern when a Client has requested for Management to return a call does this means that either the Manager or somebody Higher will not give a call then I will say YOUR COMPANIES SO CALLED ETHICS means S___. Practise what you Preach . A Multi Million RAND Company that only concern about how to Generate New Policies but to the current Customers who are paying their Premiums I guess we are here to pay for a service that I suppose is non - existent . This is my frustration and I am highly P_____OFF!!!!! Time off Being quiet and Understanding is over so I will do what I SEE FIT .

Complaint of the insurer is as follows : Approval for Claim for Policy AOE*** was not brought to attention to Tugela Panel beaters on the 13/01/2022 . I am NOT sure as to where the miscommunication is in this incident but I am want an explanation as to how no communication between Unlimited World to Tugela Panel beaters .My vehicle has already been attended to by Tugela Panel beaters which I dropped of on the 04/04/2022 with the understanding that my Claim . I must commend that Tugela Panel beaters have yet again out done themselves with a job well-done in repairs for the warranty claim processed from Hyundai and I the shocking part is when I collected my vehicle on Thursday the 14/04/2022 I noticed that the Bumper was not attended due to Unlimited World failing to notify Tugela Panel Beaters that my claim has be approved . My Question to Unlimited World is : Once a Claim has been approved is the responsibility of the Paying Customer to give notice to the Service provider that is rending out the work or is it the responsibility of the Insurer to provide this after sales service to the Client.