VZ
Vukani Z
1 reviews | Active since Dec 2018
01 Dec 2020, 09:14
Angry, disappointed client!!
Livid!! So I get sent an sms a few days before my debit order goes off telling me that there is a fault on their side thus my account will be debited a multiple times!!!Then I receive a call after these multiple deductions telling me it will be sorted within 3 days but in the meantime I must check my bank statements and let them know how much was debited by them, still waiting!! So again today I waste my airtime to call them only to have the phone dropped in my ear. This is terrible and I will never take any policy out with them again!!
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Vukani Z's updateReviewer Update
01 Dec 2020, 20:03Hi Guys simply said,you made the mistake you rectify it.I refuse to go and get my bank statement which contains my private financial information,when you took the funds you should known how much you took and the inconvenience you caused.The phone dropped in my ear was the final straw.
VZ
Vukani Z's update01 Dec 2020, 20:03
Reviewer Update
Hi Guys simply said,you made the mistake you rectify it.I refuse to go and get my bank statement which contains my private financial information,when you took the funds you should known how much you took and the inconvenience you caused.The phone dropped in my ear was the final straw.
The Unlimited's replyOfficial
02 Dec 2020, 09:40 Hi Vukani,
Thank you for taking our call this morning. Once again, we're deeply sorry for the inconvenience caused. We have sent you an SMS with an email address that you need to use to forward your recent bank statement. As soon as we receive it we'll immediately help you with this matter to ensure that it's resolved accordingly.
Thank you for taking our call this morning. Once again, we're deeply sorry for the inconvenience caused. We have sent you an SMS with an email address that you need to use to forward your recent bank statement. As soon as we receive it we'll immediately help you with this matter to ensure that it's resolved accordingly.
The Unlimited's reply02 Dec 2020, 09:40
Official
Hi Vukani,
Thank you for taking our call this morning. Once again, we're deeply sorry for the inconvenience caused. We have sent you an SMS with an email address that you need to use to forward your recent bank statement. As soon as we receive it we'll immediately help you with this matter to ensure that it's resolved accordingly.
Thank you for taking our call this morning. Once again, we're deeply sorry for the inconvenience caused. We have sent you an SMS with an email address that you need to use to forward your recent bank statement. As soon as we receive it we'll immediately help you with this matter to ensure that it's resolved accordingly.