jF
jacques F

1 reviews | Active since Oct 2019

03 Nov 2019, 15:33

Angry client

This Unlimited company is a **** company.they doesn't even deserve one star.My wife has a funeral cover with them for my parents.When we try to claim for the death of my father they wanted a lot of documents to be submitted.They question the work of the doctors.The doctor had to write a report on the diagnosis he used on the treatment of my father.I had to pay 600 rand for the form to be completed.His death was natural causes but still they questioned it.We use lot of airtime to call them and they don't make a effort to call back.We were very disappointed because our policy was up to date.We waited more than a month just for them to tell us the claim could not be approved.Luckily I have a funeral cover for my parents at old mutual and they pay me out without a problem.They only asked the document needed to process the claim and the money was in my bank account after 36 hours.I would recommend old mutual to any one ,they are the best.We have decided not to proceed with this policy of unlimited.you will never see my money again.They are very quick to respond to reviews but come back to your phone calls

0
Replies (3)
The Unlimited
The Unlimited's reply04 Nov 2019, 19:36
Official
Hi Jacques, 
 
We're sorry for the delayed response and for the claiming experience that you've had with us. We have been trying to contact you on the number provided and we're unable to reach you. Please inbox us your wife's contact details and we will give her a call first thing tomorrow morning. 
jF
jacques F's update04 Nov 2019, 19:53
Reviewer Update
My wife's number is ***
The Unlimited
The Unlimited's reply10 Dec 2019, 07:29
Official
 Hi Jacques, 

We're really sorry for the late response. We're unable to view your wife's number here. Please inbox us the number or email it to *** and we will look into this matter urgently.