VB
Valdrina B
1 reviews | Active since Dec 2021
19 Dec 2021, 00:07
Angry and Frustrated by the unlimited
Good Day, I'm angry and frustrated with The Unlimited Company. They tried to deduct money from on my account. i never signed anything with the that company. i don't know them. i tried to call this number ***0. the number does not exist. can you please stop that debit order because i did not sign any contract with you i never contacted you for anything. please stop taking my children's money that i work so hard for it.
Helpful (0)
Replies (11)0
Replies (11)
The Unlimited's replyOfficial
19 Dec 2021, 11:28 Hi Valdrina,
Thank you for bringing this matter to light. We’re living in unprecedented times and all of us are feeling the pinch in our pockets. With this said, we do understand how frustrating it is to have an unauthorised debit order. We’re deeply sorry for what has occurred. You have our word that we’ll do everything in our power to get to the bottom of this incident, as it goes against everything we stand for. Please note that we’re closed on Sundays, one of our specialists will be giving you a call tomorrow morning.
Thank you for bringing this matter to light. We’re living in unprecedented times and all of us are feeling the pinch in our pockets. With this said, we do understand how frustrating it is to have an unauthorised debit order. We’re deeply sorry for what has occurred. You have our word that we’ll do everything in our power to get to the bottom of this incident, as it goes against everything we stand for. Please note that we’re closed on Sundays, one of our specialists will be giving you a call tomorrow morning.
The Unlimited's reply19 Dec 2021, 11:28
Official
Hi Valdrina,
Thank you for bringing this matter to light. We’re living in unprecedented times and all of us are feeling the pinch in our pockets. With this said, we do understand how frustrating it is to have an unauthorised debit order. We’re deeply sorry for what has occurred. You have our word that we’ll do everything in our power to get to the bottom of this incident, as it goes against everything we stand for. Please note that we’re closed on Sundays, one of our specialists will be giving you a call tomorrow morning.
Thank you for bringing this matter to light. We’re living in unprecedented times and all of us are feeling the pinch in our pockets. With this said, we do understand how frustrating it is to have an unauthorised debit order. We’re deeply sorry for what has occurred. You have our word that we’ll do everything in our power to get to the bottom of this incident, as it goes against everything we stand for. Please note that we’re closed on Sundays, one of our specialists will be giving you a call tomorrow morning.
The Unlimited's replyOfficial
20 Dec 2021, 10:04Hi Valdrina,
We hope that you’re in good spirits this morning. We’ve attempted to contact you and unfortunately, the call was diverted to your voicemail box. Kindly note that it’s not possible for us to cancel the debit order without having a telephonic conversation with you. Please tell us what time will be suitable for us to contact you between now and 5:00PM.
The Unlimited's reply20 Dec 2021, 10:04
Official
Hi Valdrina,
We hope that you’re in good spirits this morning. We’ve attempted to contact you and unfortunately, the call was diverted to your voicemail box. Kindly note that it’s not possible for us to cancel the debit order without having a telephonic conversation with you. Please tell us what time will be suitable for us to contact you between now and 5:00PM.
VB
Valdrina B's updateReviewer Update
21 Dec 2021, 11:17Good Day, please call me between know and 14:00 or from 15:30 until 17:00
VB
Valdrina B's update21 Dec 2021, 11:17
Reviewer Update
Good Day, please call me between know and 14:00 or from 15:30 until 17:00
VB
Valdrina B's updateReviewer Update
21 Dec 2021, 11:22Please cancel the debit order and find out who used my personal details to contact you. I have open a ******** case. A person can not use or open an account without me knowing only to find out when money is deducted from my account.
VB
Valdrina B's update21 Dec 2021, 11:22
Reviewer Update
Please cancel the debit order and find out who used my personal details to contact you. I have open a ******** case. A person can not use or open an account without me knowing only to find out when money is deducted from my account.
The Unlimited's replyOfficial
21 Dec 2021, 19:40Hi Valdrina,
Thank you for writing to us again. Our team attempted to contact you during the timeslots you provided and unfortunately, our calls were sent straight to your voicemail box. We do agree that it’s totally wrong to have a product linked to your name, when you haven’t agreed to it. This is why we’ve launched an investigation into how the policy was captured without your consent. We’ll share our findings with you in the next 5-7 working days. Please may you send us a reply with your alternative contact details and the case number, so that we can share it with our legal team.
The Unlimited's reply21 Dec 2021, 19:40
Official
Hi Valdrina,
Thank you for writing to us again. Our team attempted to contact you during the timeslots you provided and unfortunately, our calls were sent straight to your voicemail box. We do agree that it’s totally wrong to have a product linked to your name, when you haven’t agreed to it. This is why we’ve launched an investigation into how the policy was captured without your consent. We’ll share our findings with you in the next 5-7 working days. Please may you send us a reply with your alternative contact details and the case number, so that we can share it with our legal team.
VB
Valdrina B's updateReviewer Update
21 Dec 2021, 21:32Good Day, you never contacted me. My phone was not off. can you please pay me back R162. 00 that you have deducted on my account. i still maintain that i did not sign any deal with you. i want my money back.
VB
Valdrina B's update21 Dec 2021, 21:32
Reviewer Update
Good Day, you never contacted me. My phone was not off. can you please pay me back R162. 00 that you have deducted on my account. i still maintain that i did not sign any deal with you. i want my money back.
The Unlimited's replyOfficial
22 Dec 2021, 13:00Hi Valdrina,
Thank you for being gracious enough to take our call earlier today. We can confirm that the cover which was in your name has been cancelled and our investigation is currently underway. Please may you email a copy of your bank statement to the email address which we’ve sent you privately so that we can look into your refund query.
The Unlimited's reply22 Dec 2021, 13:00
Official
Hi Valdrina,
Thank you for being gracious enough to take our call earlier today. We can confirm that the cover which was in your name has been cancelled and our investigation is currently underway. Please may you email a copy of your bank statement to the email address which we’ve sent you privately so that we can look into your refund query.
VB
Valdrina B's updateReviewer Update
22 Dec 2021, 23:16VB
Valdrina B's update22 Dec 2021, 23:16
Reviewer Update
The Unlimited's replyOfficial
23 Dec 2021, 09:58Hi Valdrina,
We trust that you’re doing well. Kindly note that the email address is valid, and we’ve just sent you a test email. Please respond back with a copy of your bank statement as well as the case number.
The Unlimited's reply23 Dec 2021, 09:58
Official
Hi Valdrina,
We trust that you’re doing well. Kindly note that the email address is valid, and we’ve just sent you a test email. Please respond back with a copy of your bank statement as well as the case number.
VB
Valdrina B's updateReviewer Update
23 Dec 2021, 20:25Good Day
Please note that i have responded on the email you have send.
I don't understand the way you are working. On Thursday, 23 December 2021 at 17:25 i have received a massage indicating that "Welcome to The Unlimited family. Your new number is ***! Insert your SIM and let your family know new number! Your Unlimited Life starts now!
We are trying to solve matter again you are opening another account on my name. Please be informed that i don't want any contract with the unlimited. Stop frustrating people please. I'm not interested in any deal with you please. can you please cancelled all contract that with my name and ID number and pay back my money.
Please note that i have responded on the email you have send.
I don't understand the way you are working. On Thursday, 23 December 2021 at 17:25 i have received a massage indicating that "Welcome to The Unlimited family. Your new number is ***! Insert your SIM and let your family know new number! Your Unlimited Life starts now!
We are trying to solve matter again you are opening another account on my name. Please be informed that i don't want any contract with the unlimited. Stop frustrating people please. I'm not interested in any deal with you please. can you please cancelled all contract that with my name and ID number and pay back my money.
VB
Valdrina B's update23 Dec 2021, 20:25
Reviewer Update
Good Day
Please note that i have responded on the email you have send.
I don't understand the way you are working. On Thursday, 23 December 2021 at 17:25 i have received a massage indicating that "Welcome to The Unlimited family. Your new number is ***! Insert your SIM and let your family know new number! Your Unlimited Life starts now!
We are trying to solve matter again you are opening another account on my name. Please be informed that i don't want any contract with the unlimited. Stop frustrating people please. I'm not interested in any deal with you please. can you please cancelled all contract that with my name and ID number and pay back my money.
Please note that i have responded on the email you have send.
I don't understand the way you are working. On Thursday, 23 December 2021 at 17:25 i have received a massage indicating that "Welcome to The Unlimited family. Your new number is ***! Insert your SIM and let your family know new number! Your Unlimited Life starts now!
We are trying to solve matter again you are opening another account on my name. Please be informed that i don't want any contract with the unlimited. Stop frustrating people please. I'm not interested in any deal with you please. can you please cancelled all contract that with my name and ID number and pay back my money.
The Unlimited's replyOfficial
24 Dec 2021, 14:00Hi Valdrina,
Thank you for engaging with us again. Please rest assured that the policy which was in your name has been cancelled. The only product you have with us is a free SIM card, which we’ve asked our cellular team to cancel. We can confirm that we’ve received your email and our admin department is currently looking into your refund query. We’ll provide you with feedback on this is in 24 working hours. Kindly remember to send us the case number so that we can share it with our legal team.
The Unlimited's reply24 Dec 2021, 14:00
Official
Hi Valdrina,
Thank you for engaging with us again. Please rest assured that the policy which was in your name has been cancelled. The only product you have with us is a free SIM card, which we’ve asked our cellular team to cancel. We can confirm that we’ve received your email and our admin department is currently looking into your refund query. We’ll provide you with feedback on this is in 24 working hours. Kindly remember to send us the case number so that we can share it with our legal team.