1 reviews | Active since Oct 2021
ANGRY AND DISAPPOINTED CLIENT
Good day
I am so angry and frustrated with the Unlimited Company. In 2020 I joined and got the Sim card and they used to deduct their amounts. I lost the Sim card and cancelled and it was okay.
Around about August I got a call from them. Stating I am one of them. I told the lady I spoke too I am okay I don't need their services anymore. I got an sms from them about a debic check which I declined. To my Suprise in September R73.00 was deducted. Same the following month and in November it was R81.00.
I called and got a person who was sick and tired of me from the get go telling me my name is active with them I did not cancel. I kept on telling him to cancel my name as I do not need their lawyers as they say I am in their legal side. I told the person he must cancel my name. Today R81. 00 is deducted again.
R81. 00 might look small to someone but I want mine. I cancelled why are they still deducting my money? I want my R81. 00
Thank you so much for raising this matter with us. We're wholeheartedly sorry that you've had to take time out of your day and write a negative review for us regarding the service that you've recieved. We've had a look at our system and we see that you spoke to one of our customer care consultants and not a retentions specialist. Kindly note that we'll be giving you a call today so that we can assist you efficiently.
Thank you so much for raising this matter with us. We're wholeheartedly sorry that you've had to take time out of your day and write a negative review for us regarding the service that you've recieved. We've had a look at our system and we see that you spoke to one of our customer care consultants and not a retentions specialist. Kindly note that we'll be giving you a call today so that we can assist you efficiently.
