VS
Vuyolwethu S

1 reviews | Active since Oct 2021

16 Dec 2021, 23:55

ANGRY AND DISAPPOINTED CLIENT

Good day

I am so angry and frustrated with the Unlimited Company. In 2020 I joined and got the Sim card and they used to deduct their amounts. I lost the Sim card and cancelled and it was okay.

Around about August I got a call from them. Stating I am one of them. I told the lady I spoke too I am okay I don't need their services anymore. I got an sms from them about a debic check which I declined. To my Suprise in September R73.00 was deducted. Same the following month and in November it was R81.00.

I called and got a person who was sick and tired of me from the get go telling me my name is active with them I did not cancel. I kept on telling him to cancel my name as I do not need their lawyers as they say I am in their legal side. I told the person he must cancel my name. Today R81. 00 is deducted again.

R81. 00 might look small to someone but I want mine. I cancelled why are they still deducting my money? I want my R81. 00

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Replies (1)
The Unlimited
The Unlimited's reply17 Dec 2021, 10:09
Official
Hi Vuyolwethu, 

Thank you so much for raising this matter with us. We're wholeheartedly sorry that you've had to take time out of your day and write a negative review for us regarding the service that you've recieved. We've had a look at our system and we see that you spoke to one of our customer care consultants and not a retentions specialist. Kindly note that we'll be giving you a call today so that we can assist you efficiently.