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lorinda.snyman lorinda.snyman

1 reviews | Active since Nov 2011

02 Aug 2016, 10:23

AN AUTHORIZED DEBIT ORDER - THAT IS NOT FOR ME

<p>Good day, after an authorized debit order on my account and the bank is letting me know who is responsible your people is phonening me and tell me I need to email my bank statements and information for them to prove this is not for me????? SO YOU DEDUCT ******* MONEY ON MY ACCOUNT AND I NEED TO PROOF IT. WHY DO YOU ACCOUNTS DEPARTMENT - CHECK WHO EVER DID THE MISTAKE CORRECT IT. IT IS NOT MY RESPOSNIBILITY TO DO YOUR WORK. I WILL GIVE IT OVER TO THE ***** DEPARTMENT FOR INVESTIGATION. THIS IS UNACCEPTABLE</p>

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Replies (2)
The Unlimited
The Unlimited's reply02 Aug 2016, 11:14
Official

Our business is built on a simple but very important promise, ‘You’re Everything’. And when that promise is not fulfilled, we will stop at nothing to get it right, immediately! You can be sure that we will follow up on your complaint and get back to you right away.

Take care, The Unlimited

The Unlimited
The Unlimited's reply02 Aug 2016, 13:41
Official

It was great chatting to you and being able to give you peace of mind. We found the error and it's now fixed! Our customer provided us with her correct account details and there will be no more debits going off of your account.

If there’s anything else we can help you with, please call us on ***.

Take care, The Unlimited