RJvR
Roancha Janse van Rensburg
1 reviews | Active since Nov 2021
25 Nov 2021, 03:00
👎
I don't even want to star them, I'm so frustrated with this place! Now for 2 or 3 month they deduct money out of my account without any permission . I have phoned in report this matter and still they take my money!! I'm so sick of this. I want my money back and to remove my name from their database and every where on their system!!!
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The Unlimited's replyOfficial
25 Nov 2021, 19:59Hi Roncha,
Thank you for writing to us. It alarms us to hear the way you feel about us. We aim to always put our best foot forward for our customers to ensure that we deliver every time. We did listen to the call recording between you and our sales agent as it concerned us to hear that you did not consent to us debiting you. Upon our investigate we found that you did agree to the policy, however, as per your conversation with one of our co-workers, your policy was cancelled successfully on the 04/10/2021. We also paid back the premium that was deducted for the month of October. We sincerely apologise for the frustration we caused you and if you’ve been debited for the month of November, please send us your bank statement reflecting the debit order from us to *** so that we’re able to investigate this matter for you.
Thank you for writing to us. It alarms us to hear the way you feel about us. We aim to always put our best foot forward for our customers to ensure that we deliver every time. We did listen to the call recording between you and our sales agent as it concerned us to hear that you did not consent to us debiting you. Upon our investigate we found that you did agree to the policy, however, as per your conversation with one of our co-workers, your policy was cancelled successfully on the 04/10/2021. We also paid back the premium that was deducted for the month of October. We sincerely apologise for the frustration we caused you and if you’ve been debited for the month of November, please send us your bank statement reflecting the debit order from us to *** so that we’re able to investigate this matter for you.
The Unlimited's reply25 Nov 2021, 19:59
Official
Hi Roncha,
Thank you for writing to us. It alarms us to hear the way you feel about us. We aim to always put our best foot forward for our customers to ensure that we deliver every time. We did listen to the call recording between you and our sales agent as it concerned us to hear that you did not consent to us debiting you. Upon our investigate we found that you did agree to the policy, however, as per your conversation with one of our co-workers, your policy was cancelled successfully on the 04/10/2021. We also paid back the premium that was deducted for the month of October. We sincerely apologise for the frustration we caused you and if you’ve been debited for the month of November, please send us your bank statement reflecting the debit order from us to *** so that we’re able to investigate this matter for you.
Thank you for writing to us. It alarms us to hear the way you feel about us. We aim to always put our best foot forward for our customers to ensure that we deliver every time. We did listen to the call recording between you and our sales agent as it concerned us to hear that you did not consent to us debiting you. Upon our investigate we found that you did agree to the policy, however, as per your conversation with one of our co-workers, your policy was cancelled successfully on the 04/10/2021. We also paid back the premium that was deducted for the month of October. We sincerely apologise for the frustration we caused you and if you’ve been debited for the month of November, please send us your bank statement reflecting the debit order from us to *** so that we’re able to investigate this matter for you.