ACCOUNTS DEPARTMENT AND STAFF

I had recently signed up with Unlimited on the 27th March 2015, However on Monday the 30th March 2015<br> I had CANCELLED MY POLICY for reasons with one of the consultants ****** and due to the amount of complaints and i had taken a look at their site to find out that what their consultants sold me on. Does not even factor or exist in this company. <br> <br> When i had signed up, I requested my Debit order to be taken off only the end OF APRIL 2015. How ever after my policy had been cancelled by myself and the POLICY DEPARTMENT, they go an debit my account.<br> <br> What i would like to know is WHY is THE UNLIMITED's POLICY DEPARTMENT AND ACCOUNTS DEPARTMENT no USE if all they do is a GO AGAINST the CONSUMER PROTECTION ACT with there schemes of taking money off peoples accounts after policies have been CANCELLED or on the INCORRECT DEBIT ORDER dates.<br> <br> I have just spoken to them and have been told i must just wait as it needs to be escalated and investigated. WAY MUST I WAIT AND BE INCONVENIENCED WHILE THE UNLIMITED INVESTIGATES THEIR ERRORS AND MISTAKES