BS
Blackie S
1 reviews | Active since Jan 2020
28 Dec 2020, 14:57
Absolutely terrible.
They ran 18 debit orders against our account. An administration error according to them. They repaid the faulty deductions but not the bank fees that we incurred. How much interest did they make by doing multiple deductions on peoples accounts? They deducted early in December WITHOUT notification. I cancelled my policies via e-mail and have not had a response for a week. Consumer Council is the next step for me. How do people like this get to keep the business licenses?
Helpful (0)
Replies (1)0
Replies (1)
The Unlimited's replyOfficial
28 Dec 2020, 19:02 Hi Blackie,
We can't apologise enough for the inconvenience our administration error has caused you. Please know that we can only assist you with the bank fees you accrued if you send us a copy of your bank statement that clearly reflects the multiple debit orders and their corresponding fees. We've sent you the email address you can use to to forward your bank statement via private message. In terms of your debit order for this month, please remember that we sent you an SMS on the 16/11/2020, stating that we'll be debiting you early for the month of December only.
We can't apologise enough for the inconvenience our administration error has caused you. Please know that we can only assist you with the bank fees you accrued if you send us a copy of your bank statement that clearly reflects the multiple debit orders and their corresponding fees. We've sent you the email address you can use to to forward your bank statement via private message. In terms of your debit order for this month, please remember that we sent you an SMS on the 16/11/2020, stating that we'll be debiting you early for the month of December only.
The Unlimited's reply28 Dec 2020, 19:02
Official
Hi Blackie,
We can't apologise enough for the inconvenience our administration error has caused you. Please know that we can only assist you with the bank fees you accrued if you send us a copy of your bank statement that clearly reflects the multiple debit orders and their corresponding fees. We've sent you the email address you can use to to forward your bank statement via private message. In terms of your debit order for this month, please remember that we sent you an SMS on the 16/11/2020, stating that we'll be debiting you early for the month of December only.
We can't apologise enough for the inconvenience our administration error has caused you. Please know that we can only assist you with the bank fees you accrued if you send us a copy of your bank statement that clearly reflects the multiple debit orders and their corresponding fees. We've sent you the email address you can use to to forward your bank statement via private message. In terms of your debit order for this month, please remember that we sent you an SMS on the 16/11/2020, stating that we'll be debiting you early for the month of December only.