1 reviews | Active since Jul 2016

20 Feb 2018, 10:54

Absolutely slow if not doing nothing!

Long story and maybe they thought I was dumb but they debited double the amount I was supposed to pay. Luckily I've canceled both policies and I don't even know why there was 2x on my name.

0
Replies (2)
The Unlimited
The Unlimited's reply20 Feb 2018, 12:26
Official

Hi Jeanry,

Thanks for getting in touch with us. We’ve been trying to contact you unfortunately, we’re unable to get through to you. Please could you let us know when it would be convenient for us to give you a call so we can get more clarity on this matter.

The Unlimited.

Shifting your life, together.

The Unlimited
The Unlimited's reply21 Feb 2018, 12:09
Official

Hi Jeanry,

We’d really like to talk to you about this but unfortunately, we’ve been unable to get through to your phone. We have investigated your complaint and we have found that you were debited twice because you took out 2 different policies with us, which you have now cancelled. If there’s anything else we can do to help you, please contact us on ***.

The Unlimited.

Shifting your life, together.