absolutely pathetic service!!!

I submitted a claim on the 23rd of July with a promise that I would receive feedback in 48 hrs, I received feedback a WEEK later(29 July) only to be told I would receive feedback again in 48 hrs, then nothing! Is this how the unlimited does business, all promises but does not deliver?

I tried calling the ***after I received no feedback, no information, they do not pick up! I was on hold for 20 min with no answer,

I have two policies with them and have been paying for more than a year, this is the first time I have claimed...absolutely pathetic service!!!