A Shock To The System

The Unlimited claims to offer quality service and products. But when it comes to delivery, they miss the mark by far. I was offered a policy for death and accident cover at a very reasonable price. They even offered to cover my spouse at no extra cost. The policy included a simcard with pre-loaded airtime. When everything arrived, I found that I could not transfer airtime, and also realized that that policy was only a very small portion of the total monthly payment, and that the "free" airtime was not free after all.

I cancelled the Policy, of course, only to receive a call from them later on, offering me the same policy at an even lower cost. I declined the offer. Today, however, I received an e-mail, with the new Policy number. I made a call to The Unlimited, and spoke to a Customer Services Consultant about the matter. I expressed my concern that Policies are being activated without my consent. Mohammed assured me that the Policy was complimentary, and then went on to say that customers usually don't read through their e-mails before they respond. This upset me very much, because his tone was belligerent. I asked him to please remove any policies linked to my name, and to remove my details from their system. He sent me an sms anyway with the details of the Policy.

It seems that, once you have agreed, these guys won't leave you alone. Their service is very poor, customer service even worse. They'll take you for everything you've got without flinching. Please think carefully before you decide to buy any of their products.