TD
Thobile D
1 reviews | Active since Jan 2020
28 Jan 2020, 19:41
A **** policy
What a disgrace and shameful service it's offers doesn't care which situation you faced at the time you need assistance,my mother has an unlimited policy her father passed on we called the unlimited on the 31 of December even today no pay out has been made ,this is a **** ,she joined unlimited in 2017 they have been deducting money since then but when she claims she is being told to wait until after 10 days, she borrowed money to bury his father but she can not pay it back to the owners due to what unlimited is doing to her .
Helpful (0)
Replies (9)0
Replies (9)
The Unlimited's replyOfficial
29 Jan 2020, 16:56 Hi Thobile,
Our deepest condolences to you and your family on the passing of your grandfather. We understand that losing a loved one is not easy. We’ve been trying to contact you, but unfortunately, we have not been able to reach you. Please inbox us your mother’s ID number and contact details so that we can assist her. Alternatively, you can email her details to ***.
Our deepest condolences to you and your family on the passing of your grandfather. We understand that losing a loved one is not easy. We’ve been trying to contact you, but unfortunately, we have not been able to reach you. Please inbox us your mother’s ID number and contact details so that we can assist her. Alternatively, you can email her details to ***.
The Unlimited's reply29 Jan 2020, 16:56
Official
Hi Thobile,
Our deepest condolences to you and your family on the passing of your grandfather. We understand that losing a loved one is not easy. We’ve been trying to contact you, but unfortunately, we have not been able to reach you. Please inbox us your mother’s ID number and contact details so that we can assist her. Alternatively, you can email her details to ***.
Our deepest condolences to you and your family on the passing of your grandfather. We understand that losing a loved one is not easy. We’ve been trying to contact you, but unfortunately, we have not been able to reach you. Please inbox us your mother’s ID number and contact details so that we can assist her. Alternatively, you can email her details to ***.
TD
Thobile D's updateReviewer Update
30 Jan 2020, 00:00I did get back to you when I saw a missed call a consultant by the name of Sne Luthuli advised that the person dealing with this query will get back to my mum before the end of the day ,but that didn't happen I even gave her my mother updated number and she also took mine ,we have been wasting time calling you guys yet you don't stop debiting the policy money even though you failing to pay out the claim we will be taking this matter further as from tomorrow .
TD
Thobile D's update30 Jan 2020, 00:00
Reviewer Update
I did get back to you when I saw a missed call a consultant by the name of Sne Luthuli advised that the person dealing with this query will get back to my mum before the end of the day ,but that didn't happen I even gave her my mother updated number and she also took mine ,we have been wasting time calling you guys yet you don't stop debiting the policy money even though you failing to pay out the claim we will be taking this matter further as from tomorrow .
The Unlimited's replyOfficial
30 Jan 2020, 16:25Hi Thobile,
We’re sorry to hear about the experience that your mother has had with us. We have contacted your mother and we will proceed with the assessment of her claim as soon as we’ve received her bank statement.
We’re sorry to hear about the experience that your mother has had with us. We have contacted your mother and we will proceed with the assessment of her claim as soon as we’ve received her bank statement.
The Unlimited's reply30 Jan 2020, 16:25
Official
Hi Thobile,
We’re sorry to hear about the experience that your mother has had with us. We have contacted your mother and we will proceed with the assessment of her claim as soon as we’ve received her bank statement.
We’re sorry to hear about the experience that your mother has had with us. We have contacted your mother and we will proceed with the assessment of her claim as soon as we’ve received her bank statement.
TD
Thobile D's updateReviewer Update
03 Feb 2020, 23:16So you have contacted my mother and requested for a bank statement ,so than I believe you will request a death certificate next year ,my grandfather passed away on the 28th of December it's over a month now going to the second one ,what is aim of having a funeral policy if it can't assist to bury our loved ones ,where we supposed to store his body in the mortuary till you release the payout ,please practice humanity unlimited .
TD
Thobile D's update03 Feb 2020, 23:16
Reviewer Update
So you have contacted my mother and requested for a bank statement ,so than I believe you will request a death certificate next year ,my grandfather passed away on the 28th of December it's over a month now going to the second one ,what is aim of having a funeral policy if it can't assist to bury our loved ones ,where we supposed to store his body in the mortuary till you release the payout ,please practice humanity unlimited .
The Unlimited's replyOfficial
04 Feb 2020, 20:14Hi Thobile
We're truly sorry for the delay in getting back to you. We understand that this is a difficult time for you and your family. Please know that we'd really like to ensure that you're assisted accordingly in this matter. We will contact your mother tomorrow morning to assist her.
We're truly sorry for the delay in getting back to you. We understand that this is a difficult time for you and your family. Please know that we'd really like to ensure that you're assisted accordingly in this matter. We will contact your mother tomorrow morning to assist her.
The Unlimited's reply04 Feb 2020, 20:14
Official
Hi Thobile
We're truly sorry for the delay in getting back to you. We understand that this is a difficult time for you and your family. Please know that we'd really like to ensure that you're assisted accordingly in this matter. We will contact your mother tomorrow morning to assist her.
We're truly sorry for the delay in getting back to you. We understand that this is a difficult time for you and your family. Please know that we'd really like to ensure that you're assisted accordingly in this matter. We will contact your mother tomorrow morning to assist her.
TD
Thobile D's updateReviewer Update
04 Feb 2020, 23:43She was contacted today and told about the system issue which doesn't show the money deposited ,but what amazing is on the bank statement it's reflects all these months Mirriam Duma has been paying but this process of yours it's taking to long I'm really dissapointed with your service.
TD
Thobile D's update04 Feb 2020, 23:43
Reviewer Update
She was contacted today and told about the system issue which doesn't show the money deposited ,but what amazing is on the bank statement it's reflects all these months Mirriam Duma has been paying but this process of yours it's taking to long I'm really dissapointed with your service.
The Unlimited's replyOfficial
05 Feb 2020, 18:25 Hi Thobile,
We have contacted your mother and we sincerely apologised for the delay with the process of her claim. The claim is currently under assessment and we will provide her with feedback in 24 to 48 working hours.
We have contacted your mother and we sincerely apologised for the delay with the process of her claim. The claim is currently under assessment and we will provide her with feedback in 24 to 48 working hours.
The Unlimited's reply05 Feb 2020, 18:25
Official
Hi Thobile,
We have contacted your mother and we sincerely apologised for the delay with the process of her claim. The claim is currently under assessment and we will provide her with feedback in 24 to 48 working hours.
We have contacted your mother and we sincerely apologised for the delay with the process of her claim. The claim is currently under assessment and we will provide her with feedback in 24 to 48 working hours.
The Unlimited's replyOfficial
14 Feb 2020, 12:47Hi Thobile,
Thank you for your patience and for giving us the opportunity to assist you with your claim query. As soon as you have an email address, please send us a message below and we will give you a call.
Thank you for your patience and for giving us the opportunity to assist you with your claim query. As soon as you have an email address, please send us a message below and we will give you a call.
The Unlimited's reply14 Feb 2020, 12:47
Official
Hi Thobile,
Thank you for your patience and for giving us the opportunity to assist you with your claim query. As soon as you have an email address, please send us a message below and we will give you a call.
Thank you for your patience and for giving us the opportunity to assist you with your claim query. As soon as you have an email address, please send us a message below and we will give you a call.
TD
Thobile D's updateReviewer Update
17 Nov 2020, 23:28Even today we still waiting for the payout .
TD
Thobile D's update17 Nov 2020, 23:28
Reviewer Update
Even today we still waiting for the payout .