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sam L
1 reviews | Active since Sept 2013
08 Nov 2022, 09:30
4th month of being *******ly debited even after being issued a cancellation letter.
*******ly debited. month 4. they have issued me with a cancellation letter for when I cancelled in July and refuse to stop debiting me. every month they request I need to give them proof that they are debiting me. Even after requesting my details be deleted they refuse to do so and are clearly waiting until I get tired of the paperwork I need to do every month to get them to stop. It has been so tiring and I don't know what I need to do anymore.
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Replies (8)0
Replies (8)
The Unlimited's replyOfficial
08 Nov 2022, 10:56Hey Sam,
Thank you for reaching out to us. We’re truly sorry for the bad experience that you’ve had with us. On our end, we're seeing that you've already been refunded for the October stop order. If we've collected a stop order for November, you'll need to forward us a copy of your payslip. We’ve also escalated this with our back end to ensure that you don't have anymore trouble going forward.
The Unlimited's reply08 Nov 2022, 10:56
Official
Hey Sam,
Thank you for reaching out to us. We’re truly sorry for the bad experience that you’ve had with us. On our end, we're seeing that you've already been refunded for the October stop order. If we've collected a stop order for November, you'll need to forward us a copy of your payslip. We’ve also escalated this with our back end to ensure that you don't have anymore trouble going forward.
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sam L's updateReviewer Update
09 Nov 2022, 15:26I have done this every month for 3 months. REFUND ME NOW!!!! HOW CAN YOU NOT SEE ON YOUR SYSTEM THAT YOU HAVE ****** MONEY FROM ME FOR A 4TH CONSECUTIVE MONTH!!!!!!
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sam L's update09 Nov 2022, 15:26
Reviewer Update
I have done this every month for 3 months. REFUND ME NOW!!!! HOW CAN YOU NOT SEE ON YOUR SYSTEM THAT YOU HAVE ****** MONEY FROM ME FOR A 4TH CONSECUTIVE MONTH!!!!!!
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sam L's updateReviewer Update
09 Nov 2022, 15:27DELETE MY DETAILS FROM YOUR SYSTEM AFTER REFUND AS PER THE POPI ACT AND STOP GIVING GENERIC RESPONSES AS PER YOUR 1700 COMPLAINTS
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sam L's update09 Nov 2022, 15:27
Reviewer Update
DELETE MY DETAILS FROM YOUR SYSTEM AFTER REFUND AS PER THE POPI ACT AND STOP GIVING GENERIC RESPONSES AS PER YOUR 1700 COMPLAINTS
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sam L's updateReviewer Update
09 Nov 2022, 15:28If you can see that you have refunded then please tell me how your accounts department cannot see that I have been billed and that my money has been deducted from my payslip which you are not at liberty to see!
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sam L's update09 Nov 2022, 15:28
Reviewer Update
If you can see that you have refunded then please tell me how your accounts department cannot see that I have been billed and that my money has been deducted from my payslip which you are not at liberty to see!
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sam L's updateReviewer Update
10 Nov 2022, 12:27STILL NO RESPONSE FROM YOU
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sam L's update10 Nov 2022, 12:27
Reviewer Update
STILL NO RESPONSE FROM YOU
The Unlimited's replyOfficial
10 Nov 2022, 14:57Hi Sam,
We’re sorry for the delayed response. We’ve found the cause of this issue and we’ve escalated this matter to our finance department to have the refund paid back to your bank account. It will be processed tomorrow and will reflect in the next 24-48 hours on your end. You shouldn’t experience any further troubles. Once again, we apologise for the bad experience you’ve had with us.
The Unlimited's reply10 Nov 2022, 14:57
Official
Hi Sam,
We’re sorry for the delayed response. We’ve found the cause of this issue and we’ve escalated this matter to our finance department to have the refund paid back to your bank account. It will be processed tomorrow and will reflect in the next 24-48 hours on your end. You shouldn’t experience any further troubles. Once again, we apologise for the bad experience you’ve had with us.
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sam L's updateReviewer Update
14 Nov 2022, 10:56Hi, I have not received the refund yet as per your response that I should see it in 24-48 hours. WHERE IS MY MONEY AND CONFIRMATION THAT YOU HAVE REMOVED MY PERSONAL AND BILLING DETAILS FROM YOUR DATABASE??
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sam L's update14 Nov 2022, 10:56
Reviewer Update
Hi, I have not received the refund yet as per your response that I should see it in 24-48 hours. WHERE IS MY MONEY AND CONFIRMATION THAT YOU HAVE REMOVED MY PERSONAL AND BILLING DETAILS FROM YOUR DATABASE??
The Unlimited's replyOfficial
14 Nov 2022, 12:18Hello Sam,
Thank you for taking our call this morning and allowing us the opportunity to assist you. Please accept our sincere apology for the delayed refund, we can assure you that it’ll reflect into your account within 24 – 48 hours from today. We’ve taken necessary steps to ensure that we don’t attempt to debit you again and, we’ve also sent you proof of cancellation to give your HR department so that they can remove us from your payslip. As you had request today’s call recording, we’ve also emailed that to you.
The Unlimited's reply14 Nov 2022, 12:18
Official
Hello Sam,
Thank you for taking our call this morning and allowing us the opportunity to assist you. Please accept our sincere apology for the delayed refund, we can assure you that it’ll reflect into your account within 24 – 48 hours from today. We’ve taken necessary steps to ensure that we don’t attempt to debit you again and, we’ve also sent you proof of cancellation to give your HR department so that they can remove us from your payslip. As you had request today’s call recording, we’ve also emailed that to you.