The Tyre Guy's poor service

My whats up communication started with The Tyre Guy, managed by Will Greyling on the 17th December 2019. I asked if he had a specific tyre size for my motorcycle, to which he rep**** that he did. I also asked about the life and condition of the tyre. 80%, he rep****. He sent pictures of the tyre, no mention was made of any damage or that the tyre would require any repairs of any kind. I was satisfied with the photos I was sent and ordered the tyre on the 18th December. I received the tyre via a courier on the 27th December, and I was not impressed at all. The tyre had a hole in it. I sent Will a message and he said it was not there when the tyre was sent. "I dont know if something pocked it in the way therei will always tell my clients if a tyre has or needs a mushroom plug." I expressed my views about using a mushroom plug for my bike and that I was not prepared to use a plug. Will tried to assure me it was safe, numerous times. I then offered to return the tyre at my cost for a refund. Eventually Will came back and said his tyres come with a guarantee. He then said he would send me another tyre. On the 29th he said I would receive the booking number, 30th, still waiting. Will then said he would check with his wife, then his wife had problems with her bank account, then I get a message that he is going to his supplier. So he never had another tyre! After back and forth for weeks on end, many empty promises I am still without a usable tyre and my cash, it's now 19th February. I have also tried to call Will on many occasions, but he does not take my calls. This has not been a pleasant experience.