Bad service

I bought a safety gate from The Trellis Company 22 May 2014. On 17 Sept 2015 I send them an e-mail that the gate is rusted. 19 Sept 2015 send mail again because they dont reply. 22 Sept confirmation email was send to me that Gerhard Venter will have a look at my gate and he did had a look at the gate, I must follow up in 2 weeks time.<br> 27 Sept send them mail again that Gerhard confirmed that the gate should be replaced and nothing happend yet<br> 3 Nov send them mail again because they dont reply at all they rep**** then that gate will arrive in 2 days. On the 5th Nove I received the gate at my house and since the gate has not been replace at all. Still waiting <br> <br> <br>