Not what you would expect

On the 3rd of July 2023 I contacted The Tracing Group and explained my problem. On the same day I received an email with their application form attached. It was in MS Word format and not a PDF as should be expected, but I filled it in anyway. I also received what looked like an Invoice that they also called "Application Form". In this form the "deposit" of R2,500 was mentioned.

I made a mistake in the application an they notified me. On the 4th I sent it back corrected. On the same day they rep****. It said they would continue with the "requested instruction". Not a word about the deposit that had to be paid.

On the 14th of July I received an email from that started with "Please see attached invoice for your urgent attention." It then went on with "We have traced the person in question. As soon as we receive payment we can release your final report." I made an immediate payment. It was a Friday. Later in the day I phoned them and spoke to Alex. He said I will receive the report soon.

On the next Monday I phoned him again and he said he was at court and would sort it out soon. The next day I phoned him again and he said the report was sent on the previous Saturday. I told I have not received it and asked if he could send it again. He refused and said if I continue bothering him he will go to his "advocate".

I tried to phone him again a few times, but he ignored the call.

So be very careful who you deal with on the web and don't make the mistake I made.