Faulty e-Cigarettes
<p>On the 23rd of December 2016, I bought an e-cigarette for my fiance for Christmas. On the 25th of December 2016, he opened and start using it. Today, 1 January 2017, less than a week after it's been opened, the battery stopped working / charging. We took it back to The Tabacco Shop, where we were "helped" by Brandon. He insisted that the cigarette will be sent in for repairs, despite me asking for either a replacement or refund. He also made sure to tell us that there are lots of faulty Digicigs coming in all the time.<br />The consumer protection act are also very clear on these type of situations:</p> <p>8) RIGHT TO FAIR VALUE, GOOD QUALITY AND SAFETY</p> <p>a) Right to quality service, when entering into agreements or contracts, consumers are entitled to the following:</p> <p>Goods that is free of any defects and of acceptable quality.<br />High quality service that a consumer is entitled to.<br />Timely performance and completion of the services.<br />Notice of any unavoidable delays in the performance of the contract or service.<br />b) Right to safe and good quality.</p> <p>Consumers have a right to receive services and goods in working order, free of defects and good quality and the items must comply with any standards set under the Standards Act No 29 of 1993 and any other public regulations as published from time to time.<br />c) Right to imp**** warranty of quality.</p> <p> </p> <p>If goods or products are of inferior quality, unsafe or defective, the consumer are permitted to return the goods to the supplier without any penalty and at the suppliers risk and expense within a period of (6) six months after receipt.<br />Suppliers are obliged to refund, repair or replace the defective goods at the discretion of the consumer.<br />d) Right to warranty on repaired goods.</p> <p><br />My fiance stopped smoking for 5 days, just to go back on cigarettes because of bad service and faulty products. </p>