Pathetic Service Delivery

<p>I recently ordered textbooks from The Student Hub being a UNISA student. I ordered online and you choose a date and time (between the 9am and 12pm or 1pm and 4pm timeslot) as to when you would prefer your books to be delivered. I ordered them on the Wednesday and put my delivery through for the Friday (19th August) for the 9-12 slot. Friday at 1pm my books had still not arrived. I gave The Student Hub a call. One of their numbers just rings and no one never answers, the second number I eventually got a response from. They had an issue on their side which was causing a backlog in orders therefore I was told my books would only be arriving on Tuesday. On top of this non of their staff bothered to call me and let me know that my books would not be arriving on the day I arranged and payed for. It is now Tuesday and my books have still not arrived. I have called them again and been told there was a misunderstanding as I was told the books would be processed on Tuesday and delivered on Wednesday. I was then told by the staff member that I did receive a call on friday by The Student Hb staff to let me know of the delay after mentionining that I received no such call. The Student Hub has unprofessional online service, untrained staff and I would not recommend using their services to anyone even as your last resort. </p>